I rated this hotel a 1, (I might have given it a 2) because we made arrangements to be picked up at the Airport. I arrived at 2330, with a departure time for our connecting flight at 0650. I didn’t want to wait in the Airport with children. I tried to get ahold of the driver through the Booking service, it took an hour. I also tried calling the hotel, the Young lady said that was arranged through the Booking service she didn’t have anything to do with that. I asked for and received help from an Island Air employee at the customer help desk. I contacted the actual driver that was supposed to pick us up, I couldn’t understand what he was saying because he was slurring his words. What I did understand was his car broke down. I gave the phone to the Island Air employee, I thought she might be able to understand what I thought might be an Islandic accent. After she talked with him, he said I should catch a cab; she asked if he was paying for it since he was supposed to be there to pick us up; he said no. She also said that he sounded intoxicated.
She made arrangements to get us to the hotel at no charge, we did have to pay for a cab the next morning to get back to the hotel. This by far was the worst experience I have had, especially having kids with me. Next time I will either ensure that I get a better hotel, or review the layover times closely.
The hotel room was too hot, the temp controls were removed from the radiators.
Pros: The view of the lake was nice.
Cons: Hire a driver to pick-up customers from the Airport. If a driver had been at the airport, my opinion might have been better.