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Sheraton Kona Resort & Spa at Keauhou Bay

Star Rating
4 out of 5

Information

Reviews

3.9 / 5Good
2,360 reviews

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Haleo Luau
    2 min walk
  • Popular Location
    Kona Country Club
    13 min walk
  • Popular Location
    Keauhou Shopping Center
    3 min drive
  • Airport
    Kailua-Kona, HI (KOA-Kona Intl.)
    26 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Room, 2 Double Beds, Balcony, Mountain View (Mountain View)

    Room Amenities

    • Mountain view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed, Balcony, Mountain View (Mountain View)

    Room Amenities

    • Mountain view
    • Sleeps 4
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Partial Ocean View

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed, Partial Ocean View

    Room Amenities

    • Partial ocean view
    • Sleeps 4
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 1 King Bed, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More details
  • Room, 1 King Bed, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More details
  • Room, 2 Double Beds, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Club Room, 1 King Bed, Business Lounge Access, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More details
  • Club Room, Business Lounge Access, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Club Room, 2 Double Beds, Business Lounge Access, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Club Suite, 1 Bedroom, Business Lounge Access (Ohana Suite)

    Room Amenities

    • Ocean view
    • Sleeps 5
    • 1 King Bed
    More details
  • Deluxe Suite, Business Lounge Access, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More details

About this area

Kailua-Kona

Sheraton Kona Resort & Spa at Keauhou Bay is located near the beach and in an area with good airport proximity and shopping. Captain Cook Monument and Hulihee Palace are notable landmarks, and the area's natural beauty can be seen at Kahalu'u Beach Park and Magic Sands Beach. Traveling with kids? Consider Haleo Luau and Greenwell Farms. Our guests appreciate the resort's location for the nightlife and sightseeing.

What's nearby

  • Popular Location
    Haleo Luau - 2 min walk
  • Popular Location
    Kona Country Club - 13 min walk
  • Popular Location
    Keauhou Shopping Center - 3 min drive
  • Popular Location
    Kahalu'u Beach Park - 5 min drive
  • Popular Location
    Magic Sands Beach - 7 min drive

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.) - 26 min drive

Restaurants

  • Rays on the Bay – Ocean-view restaurant with a bar offering local cuisine. Serves breakfast and dinner daily. Reservations required.
  • Holua Poolside Bar and Lo – Poolside restaurant with a bar. Serves lunch, dinner, and light fare daily.
  • Haleo Luau – Ocean-view theme restaurant with a bar offering international cuisine. Serves dinner on select days. Reservations required.
  • Kaiulu Sheraton Club Loun – Ocean-view restaurant. Open daily.

About this property

Sheraton Kona Resort & Spa at Keauhou Bay

4 restaurants, 2 outdoor pools, and a full-service spa are available at this smoke-free resort. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge, and a poolside bar are onsite. All 508 rooms boast deep soaking tubs and offer free wired Internet and furnished lanais. WiFi and refrigerators are standard, as are LCD TVs with digital channels.

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 70.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets stay free
  • Up to 40 lbs
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.41 per accommodation, per night
The resort fee includes:
  • Pool access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 29.95 and USD 29.99 for adults, USD 12.50 and USD 15.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 15.00 per day (rates may vary)
  • Self parking fee: USD 20.00 per night
  • Valet parking fee: USD 27.00 per night
  • Rollaway bed fee: USD 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Property is also known as

  • Keauhou Resort
  • Sheraton Keauhou
  • Sheraton Kona Resort Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
  • Sheraton Resort Keauhou
  • Sheraton Kailua-Kona
  • Sheraton Keauhou Bay Hotel Kailua-Kona
  • Sheraton Keauhou Bay Resort & Spa
  • Sheraton Keauhou Bay Resort And Spa
  • Sheraton Kona Keauhou Bay
  • Sheraton Kona Resort Keauhou Bay
  • Sheraton Kona Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort Spa at Keauhou Bay
  • Sheraton Kona Keauhou KailuaK
  • Sheraton Kona & Spa At Keauhou
  • Sheraton Kona Resort & Spa at Keauhou Bay Resort
  • Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.00 per day), Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking: USD 20.00 per night
  • Valet parking: USD 27.00 per night

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: USD 29.95-29.99 for adults and USD 12.50-15.00 for children
  • 4 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Shopping
  • Spa tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dry cleaning service
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese
  • Korean

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference space (5740 square feet)

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 55-inch LCD TV
  • Cable/satellite channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

Outdoor space

  • Furnished lanai

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Nearby things to do

Activities

  • Beach access
  • Boat tours
  • Hiking/biking trails
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Surfing/boogie boarding
  • Water skiing
  • Windsurfing
  • Ziplining

Where to eat

  • Rays on the Bay – Ocean-view restaurant with a bar offering local cuisine. Serves breakfast and dinner daily. Reservations required.
  • Holua Poolside Bar and Lo – Poolside restaurant with a bar. Serves lunch, dinner, and light fare daily.
  • Haleo Luau – Ocean-view theme restaurant with a bar offering international cuisine. Serves dinner on select days. Reservations required.
  • Kaiulu Sheraton Club Loun – Ocean-view restaurant. Open daily.
5 - Excellent
732
4 - Good
922
3 - Okay
449
2 - Mediocre
182
1 - Poor
75
4.0
Cleanliness
4.0
Service and Staff
4.0
Amenities
3.7
Property condition

4/5 Good

This traveler didn’t leave comments with their review
Stayed 7 nights in Aug 2019

5/5 Excellent

The staff was nice, the property was in a great location

Stayed 3 nights in Jul 2019

1/5

Stay literally anywhere else

DO NOT STAY HERE! We had booked two rooms with double beds and both rooms were “upgraded” to single king beds which was honestly okay for one room because we had two adults and a toddler in that room. However, in the second room we had two adults and a teenager that I guess they expected would all be comfortable in one bed? When we complained about it, we were told the views were guaranteed but not the number of beds. In the bathroom of one of the rooms, the toilet was covered in feces which got onto one of our guests. We were told since we didn’t book directly through the resort that they WOULDN'T help us. Not couldn’t, wouldn't. We finally talked our way (after about an hour of arguing) into complimentary rollaway beds and $50 room credits in each room THAT WEREN’T EVEN ADDED TO THE ROOMS WHEN WE CHECKED OUT. This place has horrible customer service, clearly doesn’t prioritize cleaning, and charges out the butt for literally everything. Even if you get valet, you still get charged for the self parking fee which they claim is the same thing despite being two different charges. Moral of the story is, unless you just enjoy wasting your money... don’t stay here.

Stayed 2 nights in Jul 2019

4/5 Good

The pool and water slide was really fun for the kids

Stayed 5 nights in Jul 2019

5/5 Excellent

Huge resort, Aloha hospitality, and great beds. The pool is very nice.

Stayed 5 nights in Jul 2019

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