- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and amenities were very nice, clean and well appointed. Room layout was very good.
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Located in New Bern, Candlewood Suites New Bern is in the business district and connected to a shopping center. New Bern Firemen's Museum and North Carolina History Center at Tryon Palace are cultural highlights, and some of the area's landmarks include Tryon Palace and B'nai Sholem Temple.
My rating is purely on the pet policy. I booked my room because the hotel is listed as accepting pets. But the fee is a non-refundable $75. That is outrageous and I did not read the fine print so I arrived at 10 pm tired and wanting to rest. The desk clerk very dryly told me about the $75. I was almost in tears thinking I would not get my money back and having to try to find another place this late at night. I mentioned I could just leave my dog in the car which is what I had done the night before in a hotel I knew did not take pets, thus the reason for leaving a night early and finding another hotel. The clerk said I could not do this as it was still on their property and I would still have to pay the $75. Thankfully a nice hotel down the street accepted pets for only $25 extra and had a very formal program for what pet owners were to do to make traveling with pets safe for everyone. It was great and they were very friendly to me and my dog.