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Puerta Del Mar Hotel

Star Rating
2.5 out of 5

Information

Reviews

3.6 / 5Good
55 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    El Palmar Beach
    7 min walk
  • Popular Location
    Magic World Aquapark
    9 min walk
  • Popular Location
    Ixtapa Golf Course
    15 min walk
  • Airport
    Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    18 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Junior Suite

    Room Amenities

    • Sleeps 4
    • 2 Double Sofa Beds OR 1 King Bed
    More details
  • Junior Suite Standard

    More details
  • Double Suite Junior

    More details
  • Master suite

    Room Amenities

    • Sleeps 6
    • 1 King Bed OR 2 Twin Beds
    More details
  • Suite Master

    More details
  • Double Suite Deluxe

    More details

About this area

Ixtapa

Located in Ixtapa, Puerta Del Mar Hotel is in the city center and near the beach. The area's natural beauty can be seen at El Palmar Beach and La Ropa Beach. Traveling with kids? Consider Magic World Aquapark and Delfiniti.

4.8/5 guest location rating

Guests like it for

  • Walkable (16 reviews)
  • Quiet (16 reviews)
  • Safe (13 reviews)

What's nearby

  • Popular Location
    El Palmar Beach - 7 min walk
  • Popular Location
    Magic World Aquapark - 9 min walk
  • Popular Location
    Ixtapa Golf Course - 15 min walk
  • Popular Location
    Delfiniti - 18 min walk
  • Popular Location
    Vista Hermosa Beach - 4 min drive

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 18 min drive

Restaurants

  • Los Molcajetes – Garden-view family restaurant with a bar. Serves breakfast, lunch, and dinner daily. Kids' menu available.

About this property

Puerta Del Mar Hotel

Family-friendly hotel with 2 outdoor pools and restaurant
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a poolside bar, a spa tub, and a sauna are onsite. All 45 individually decorated rooms provide free WiFi, free wired Internet, and sofa beds. Guests will find kitchens with refrigerators, stovetops, microwaves, and dishwashers. Bathrooms are shared.
Puerta Del Mar Hotel offers 45 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and espresso makers. Rooms open to balconies. These individually decorated accommodations include king sofa beds. Beds feature down comforters and premium bedding. 21-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Guests have access to shared bathrooms. Bathrooms include showers, bathrobes, and complimentary toiletries.
This Ixtapa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.
Puerta Del Mar Hotel features 2 outdoor swimming pools, a waterslide, a spa tub, and a sauna. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wired and wireless Internet access.
This family-friendly hotel also offers a children's pool, a terrace, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Onsite self parking is complimentary. The property may provide extended parking privileges to guests after check-out (surcharge).
Puerta Del Mar Hotel is a smoke-free property.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.

Policies

Check-in

Check-in time starts at 3 PM
Express check-in
Minimum check-in age - 18

Special check-in instructions

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before 11 AM
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for MXN 70 per night.

Pets

  • No pets or service animals allowed

Property payment types

Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay
  • Breakage deposit: MXN 1000

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 70 for adults and MXN 50 for children (approximately)
  • Airport shuttle fee: MXN 480 per vehicle (one-way)
  • Airport shuttle fee per child: MXN 0
  • Crib (infant bed) fee: MXN 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Noise-free guestrooms cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

Property is also known as

  • Puerta Del Mar
  • Puerta Del Mar Hotel Ixtapa
  • Puerta Del Mar Ixtapa
  • Puerta Mar Hotel Ixtapa
  • Puerta Mar Hotel
  • Puerta Mar Ixtapa
  • Puerta Del Mar Hotel Hotel
  • Puerta Del Mar Hotel Ixtapa
  • Puerta Del Mar Hotel Hotel Ixtapa

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Extended parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11 AM: MXN 70 for adults and MXN 50 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Horse riding/rentals
  • Mountain biking
  • Playground
  • Sauna
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Cribs/infant beds (surcharge)
  • Dry cleaning service
  • In-room child care (surcharge)
  • Kitchen
  • Laundry facilities
  • Microwave
  • Playground
  • Refrigerator
  • Sofa bed
  • Supervised childcare/activities (surcharge)
  • Washer/dryer
  • Waterslide

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Cribs/infant beds (surcharge)
  • Down comforter
  • Sofa bed king
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Shared bathroom (in-room sink)
  • Shower

Entertainment

  • 21-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Espresso maker
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

Outdoor space

  • Balcony
  • Yard

More

  • Access via exterior corridors
  • In-room massage
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Safe
  • Washer and dryer

Nearby things to do

Activities

Where to eat

3.6
5 - Excellent
13
4 - Good
21
3 - Okay
13
2 - Mediocre
4
1 - Poor
4
3.9
Cleanliness
3.8
Service and Staff
2.7
Amenities
3.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Nice location with a bunch of places to go close by

Stayed 4 nights in Jul 2019

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stay away from this place. Our bed was peed on from the previous guest and all they wanted to do is give us extra sheets. Just a horrible experience

Stayed 6 nights in Feb 2019

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort

great location and great price...clean as a whistle...refrig was ancient but it was cold as the south pole...needs to have hot water in the kitchen sicnk... wwe carried hot water from the bath room...could have a few more chairs at the pool when there is a larger occupancy...the pools are the best in the area..and the water slike is wonderful...I can afford the Bay View Grand but this place has all the features of BVG and the price is right and the beach is only a block away.... and Julio Ceaser is the best guide.....John W. Damisch. of Chicago

Stayed 14 nights in Jan 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff were very nice. Great pool. Nice big room. I was very happy.

Stayed 3 nights in Oct 2018

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2018

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