Taken care of - but not wowed
Posted Jun 23, 2017 on Expedia
Though our needs were met and the staff were attentive, the food and facilities were just OK. The drinks were often too sweet, and not too strong. As is often the case in these types of places, food venues on site were not consistently open and reservations were scarce to come by. Unfortunately for us, most of our days here were rainy, rainy, rainy, so we really were not wowed by the weather and natural beauty, leaving us to perhaps focus more on what the facility had to offer. The buffet option was a constant and plentiful, but the focus was on quantity and not necessarily quality of food. The positives were that things were clean and staff were pleasant and for the most part attentive. We will bring more small bills for tipping next time, as getting change for larger ones was difficult. That being said, should we visit Cancun again, we will be trying another venue.