Time share property was comfortable and clean.
Beds were comfortable, kitchen well equipped, but
paid for ocean view and got partial ocean and city view. I did notify the manager, but was told it was ocean view. However, my view was head on city and had to turn to hard right for ocean view. Disappointed.
Bus terminal/bell staff with bald head was rude and provided inaccurate information the two times asked . First, he insisted that we go to main lobby to check in and told us we weren’t in the time share. So, after 11 hours flying, we get to main lobby only to be told that we are in the time share building and needed to walk back to check in there.
Second time was when we asked for the pink line trolly and he told me and my 75 year old mother to walk to Trump tower approximately a 3/4 to 1 mile away. After we walked there, the driver instructed us that the pink line pick up is directly across the street from where we spoke to this same guy, in front of the Grand Islander. This was very stressful on my momma health and hurtful. I maybe could overlook it since I was told he was new, but his rudeness confirmed his intent. Tourism thrives on hospitality and this guy lacks it. Front desk, inside bellmen, housekeeping all were great. Thank you, Carla