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Reviews

4.5 / 5Wonderful
295 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Broken Bridge
    11 min walk
  • Popular Location
    Wulin Square
    18 min walk
  • Popular Location
    Hangzhou Tower Shopping Mall
    19 min walk
  • Airport
    Hangzhou (HGH-Xiaoshan Intl.)
    23 min drive

Book online or call:

1-844-709-7928

Your dates need to occur after 2020-02-20. Try updating your dates to see prices for your trip.

    About this area

    Hangzhou

    Located in Hangzhou, Wyndham Grand Plaza Royale Hangzhou is in the city center and on a lake. Xihu Tiandi and Hangzhou Botanical Garden are local attractions and those in the mood for shopping can visit Hangzhou China Silk Town and Wushan Night Market. Hangzhou Zoo and Song Dynasty Town are also worth visiting.

    Popular Location

    What's nearby

    • Broken Bridge - 11 min walk
    • Wulin Square - 18 min walk
    • Hangzhou Tower Shopping Mall - 19 min walk
    • Hangzhou China Silk Town - 3 min drive
    • Zhejiang University First Affiliated Hospital - 10 min drive

    Getting around

    • Fengqi Road Station - 6 min walk
    • Hangzhou East Railway Station - 8 min drive
    • Hangzhou (HGH-Xiaoshan Intl.) - 23 min drive

    About this property

    Wyndham Grand Plaza Royale Hangzhou

    Along with 3 restaurants, this smoke-free hotel has an indoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café, and a spa tub are onsite. All 293 rooms feature thoughtful touches like pillow menus and bathrobes, plus free WiFi, free wired Internet, and LCD TVs with cable channels. Guests will also find balconies or patios, 24-hour room service, and refrigerators.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    Free self parking

    Food and drink

    Buffet breakfast available for a fee daily 6 AM–10:30 AM: CNY 194 per person
    3 restaurants and 1 coffee shop/café
    1 bar
    24-hour room service

    Things to do

    Fitness center
    Indoor pool
    Sauna
    Shopping mall
    Shopping
    Spa tub

    Family friendly

    Dry cleaning service
    Free cribs/infant beds
    Indoor pool
    Laundry facilities
    Refrigerator

    Conveniences

    Ballroom
    Banquet hall
    Elevator
    Free newspapers in lobby
    Front-desk safe

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tour/ticket assistance

    Languages spoken

    Arabic
    Chinese
    English
    French
    German
    Italian

    Business services

    Business center
    Meeting rooms
    Conference space (7560 square feet)

    Outdoors

    Garden
    Rooftop terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Assistive listening devices available
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible concierge desk
    Wheelchair-accessible path to elevator
    Wheelchair-accessible registration desk
    Wheelchair accessible (may have limitations)

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Down comforter
    Free cribs/infant beds
    Hypo-allergenic bedding
    Pillow menu
    Premium bedding

    Bathroom

    Bathrobes
    Designer toiletries
    Hair dryer
    Shower/tub combination

    Entertainment

    37-inch LCD TV
    Cable channels

    Food and drink

    Coffee/tea maker
    Free bottled water
    Minibar
    Refrigerator

    Outdoor space

    Balcony or patio

    More

    Connecting rooms available
    Desk
    Free newspapers (weekdays)
    Iron/ironing board
    Safe
    Slippers
    4.5

    Wonderful

    5 - Excellent
    188
    4 - Good
    84
    3 - Okay
    15
    2 - Mediocre
    7
    1 - Poor
    1
    4.6
    Cleanliness
    4.6
    Service and Staff
    4.1
    Amenities
    4.5
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Recommended

    Excellent room. Good location. Pleasant check in staff but 20 min. wait is too long. Some hooks, towel rails in bathroom would help.

    Stayed 3 nights in Jan 2020

    2/5

    • Liked: Cleanliness, staff & service, property conditions & facilities
    • Disliked: Amenities

    The health club was closed during my whole stay! They said they would call me a cab so I can go swimming at a different hotel! The pool was one of the main reason I even wanted to book this hotel. I was very disappointed. Even though I did decide to book this extension of one extra night. The rooms and service were really great though but nothing can make up for the pool being closed, I love to swim.

    Stayed 1 night in Jan 2020

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities

    Firstly lost my passport several times. The staff were very confused about the booking. This took about 5 minutes to fix. But then the real problems began. My credit card got put I to about 5 different machines. Some repeatedly. I put my pin in multiple times. On different machines. And a few times o. The same machine. No declined slips. This is when the staff began lying. And I hate this. A different girl was dealing with me for the booking than the girl playing with my card. When I asked what she was doing. She immediately lies to me. And tells me the card was declined. Without looking. Or talking to the other girl. And I don't mean English. Not Chinese or a touch or a look. Just starts arguing. There is now a pending transaction on my card I don't believe to be a deposit. There was a lot of confusion. And I think I got charged twice for the room fee. And then a deposit. Also all off our group was charged different deposits. This maybe is not a problem. Maybe this will all get fixed. It's just disappointing ☹️ Then when I got to my room with all my luggage. The room key did not work.

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great convenient location. very near to Xihu. but the other occupants were relentless smokers who refused to cooperate. not the hotel's fault.

    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great location. Very nice hotel.

    Great location to get to historic and picturesque West Lake. Close to interesting street market and other shops. Very comfortable stay and good breakfast with plenty of choice. Recommended if you go to Hangzhou.

    Stayed 2 nights in Dec 2019

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