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CheapTickets Verified Reviews
Very good!
4.0 of 5 guest rating
Room type Options Nightly price Book
Suite, Lake View (West Wing)
775 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Other room types
West Superior Hillview Twin
388 square feet
2 Twin Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premier Room, 1 King Bed (West Wing Horizon)
549 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
West Wing Horizon Hillview King
398 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premier Room, 2 Twin Beds (West Wing Horizon)
549 square feet
2 Twin Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
West Wing Horizon Hillview Twin
388 square feet
2 Twin Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
West Wing Horizon Lakeside Gardenview Twin
388 square feet
2 Twin Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
West Wing Lakeside Gardenview Twin
388 square feet
2 Twin Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
West Wing Hillview King
388 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
West Wing Lakeside Gardenview King
388 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
West Wing Executive Suite
Room with view
560 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Presidential Suite (West)
2077 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
West Wing Horizon Lakeside Gardenview King
388 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Luxury Hangzhou hotel in Xihu, walk to West Lake

Popular property highlights

Free self parking
Free WiFi
24-hour business center
Laundry facilities
Smoke-free property

With a stay at Shangri-La Hangzhou in Hangzhou (Xihu), you'll be within a 10-minute walk of West Lake and Yui Fei Temple. This 4.5-star hotel is 0.1 mi (0.2 km) from Solitary Hill and 0.2 mi (0.2 km) from Quyuan Park.

Make yourself at home in one of the 212 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Be sure to enjoy recreational amenities including a health club and bicycles to rent. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4.5-star property offers access to a 24-hour business center.

Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a health club, a terrace, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Limited complimentary onsite parking is available on a first-come, first-served basis.

Shangri-La Hangzhou is a smoke-free property.

  • Barbecue grill(s)
  • Express check-in
  • Bar/lounge
  • Coffee/tea in common areas
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Conference space
  • Billiards or pool table
  • Porter/bellhop
  • Express check-out
  • Meeting rooms
  • Tours/ticket assistance
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Health club
  • Smoke-free property
  • Safe-deposit box at front desk
  • Conference space size (meters) - 900
  • Terrace
  • Luggage storage
  • ATM/banking
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • 24-hour business center
  • Train station pickup (surcharge)
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Banquet hall
  • Laundry facilities
  • Parking (limited spaces)
  • Total number of rooms - 212
  • Number of floors - 6
  • Number of buildings/towers - 1
  • Wedding services
  • Airport transportation (surcharge)
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Chinese

Parking

Free self parking , Parking (limited spaces)

Room Amenities

Shangri-La Hangzhou offers 212 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Wheelchair accessible
  • Free newspaper
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Room service (24 hours)
  • Desk
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Access via exterior corridors
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Slippers
  • Refrigerator (on request)
  • Shower/tub combination
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • Free wired Internet
  • Individually decorated
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Electric kettle
  • Towels provided
  • Number of bathrooms - 1
  • Laptop-friendly workspace
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Wardrobe or closet

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Shangri-La Hangzhou has 2 restaurants on site.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Playground on site
  • Mountain biking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Minimum check-in age is: 21

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Masks are available to guests

Protective clothing is not available to guests

Guests are provided with free hand sanitizer

Staffed front desk

Contactless check-in is available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Parking height restrictions apply

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Debit cards

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hangzhou Shangri-La
  • Hangzhou Shangri-La Hotel
  • Hotel Hangzhou
  • Hotel Shangri-La Hangzhou
  • Shangri-La Hangzhou
  • Shangri-La Hangzhou Hotel
  • Shangri-La Hotel Hangzhou
  • Hangzhou Shangri La
  • Shangri La Hangzhou
  • Shangri-La Hangzhou Hotel
  • Shangri La Hotel Hangzhou
  • Shangri-La Hangzhou Hangzhou
  • Shangri-La Hangzhou Hotel Hangzhou

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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