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Reviews

4.2 / 5Very Good
4 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Hangzhou Tower Shopping Mall
    6 min drive
  • Popular Location
    Wulin Square
    6 min drive
  • Popular Location
    Hangzhou China Silk Town
    6 min drive
  • Airport
    Hangzhou (HGH-Xiaoshan Intl.)
    26 min drive

Book online or call:

1-844-709-7928

Your dates need to occur after 2020-02-28. Try updating your dates to see prices for your trip.

    About this area

    Hangzhou

    Located in Hangzhou's Gongshu neighborhood, Kempinski Hotel Hangzhou is in the business district and connected to a shopping center. The area's natural beauty can be seen at West Lake and Precious Stone Hill, while Zhejiang Museum of Natural History and Hangzhou Opera are cultural highlights. Hangzhou Botanical Garden and Xihu Tiandi are also worth visiting.

    Popular Location

    What's nearby

    • Hangzhou Tower Shopping Mall - 6 min drive
    • Wulin Square - 6 min drive
    • Hangzhou China Silk Town - 6 min drive
    • Broken Bridge - 7 min drive
    • Zhejiang University - 7 min drive

    Getting around

    • West Lake Cultural Square Station - 15 min drive
    • Hangzhou Station - 18 min drive
    • Hangzhou (HGH-Xiaoshan Intl.) - 42 min drive

    Restaurants

    • Morph Rooftop Bar – Garden-view rooftop bar. Open on select days.
    • Zi Chen – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner daily.
    • Freida – Restaurant offering German cuisine. Serves lunch, dinner and light fare daily.
    • Berthold Delikatessen – Serves light fare daily.
    • Kitchen at K – Garden-view restaurant offering international cuisine. Serves breakfast, brunch, lunch, and dinner daily.

    About this property

    Kempinski Hotel Hangzhou

    Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a coffee shop/café. All 344 soundproofed rooms feature free WiFi and 24-hour room service. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CNY 164 per person
    3 restaurants and 1 coffee shop/café
    2 bars/lounges
    24-hour room service

    Things to do

    Full-service spa
    Health club
    Indoor pool
    Sauna
    Steam room

    Family friendly

    Dry cleaning service
    Indoor pool
    Laundry facilities
    Snack bar/deli
    Soundproofed rooms

    Conveniences

    Elevator

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    Chinese
    English
    German

    Business services

    24-hour business center
    Meeting rooms
    Conference space (21528 square feet)

    Outdoors

    Garden
    Pool sun loungers
    Pool umbrellas
    Rooftop terrace

    Spa

    5 treatment rooms
    Body scrubs
    Body treatments
    Body wraps
    Detox wraps
    Facials
    Massage - deep-tissue
    Massage - sports
    Massage/treatment rooms
    Spa open daily

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Pillow menu
    Premium bedding

    Bathroom

    Bathrobes
    Designer toiletries
    Hair dryer
    Rainfall showerhead
    Separate bathtub and shower
    Towels

    Entertainment

    50-inch flat-screen TV

    Food and drink

    Free bottled water
    Minibar

    More

    Connecting rooms available
    Desk
    Laptop-friendly workspace
    Phone
    Safe
    Slippers
    Soundproofing
    Turndown service
    4.2

    Very Good

    5 - Excellent
    2
    4 - Good
    1
    3 - Okay
    1
    2 - Mediocre
    0
    1 - Poor
    0
    4.5
    Cleanliness
    4.5
    Service and Staff
    3.0
    Amenities
    4.2
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.

    Stayed 2 nights in Oct 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 3 nights in Oct 2019

    3/5

    • Liked: Cleanliness, room comfort

    Feedback

    第一次來杭州家庭旅遊,因之前入住泰國Kempinski感覺後好,得知杭州Kempinski剛開業不久,特意來住幾天試試。 酒店大堂精致,但較小。Check-in時前台服務員表情很木納,沒有笑容。 房間潔淨,但浴缸設在大床隔壁,設計不方便住客使用,因每次用後房間地板會很濕。 大堂吧設計優美,但有些地板看起來已很陳舊,不像只開業一個多月的酒店。 早餐不錯,很多選擇。感覺自助晚餐應該也不錯(因已安排很程,這次沒品嘗) 。 泳池是最好的一環,但住客要穿過餐廳才能去到,不方便。 因酒店位置在滴滴上有誤差,每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環,希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺,酒店不錯,但服務上個別員工有待改進。

    Stayed 4 nights in Aug 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool

    Stayed 3 nights in Jul 2019

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