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Reviews

4.9 / 5Exceptional
142 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Hangzhou Botanical Garden
    2 min walk
  • Popular Location
    Shuangfeng Chayun Scenic Resort
    11 min walk
  • Popular Location
    Quyuan Park
    15 min walk
  • Airport
    Hangzhou (HGH-Xiaoshan Intl.)
    26 min drive

Book online or call:

1-844-709-7928

Your dates need to occur after 2020-02-18. Try updating your dates to see prices for your trip.

    About this area

    Hangzhou

    Located in Hangzhou, Four Seasons Hotel Hangzhou at West Lake is in the city center and on a lake. Zhejiang Museum and China National Tea Museum are cultural highlights, and some of the area's attractions include Hangzhou Botanical Garden and Xihu Tiandi. Traveling with kids? Consider Hangzhou Zoo and Song Dynasty Town.

    Popular Location

    What's nearby

    • Hangzhou Botanical Garden - 2 min walk
    • Shuangfeng Chayun Scenic Resort - 11 min walk
    • Yui Fei Temple - 11 min walk
    • Quyuan Park - 15 min walk
    • Yuquan Spring - 17 min walk

    Getting around

    • Wulin Square Station - 5 min drive
    • Hangzhou Station - 10 min drive
    • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

    Restaurants

    • WLB Restaurant – Garden-view fine-dining restaurant. Serves breakfast, lunch, and dinner. Reservations required. Kids' menu available.
    • Jin Sha Chinese Resaurant – Pool-view restaurant. Serves lunch and dinner. Reservations required.

    About this property

    Four Seasons Hotel Hangzhou at West Lake

    2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a complimentary children's club are onsite. All 78 soundproofed rooms provide free WiFi, free wired Internet, and iPod docks. LCD TVs with satellite channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches like espresso makers and bathrobes.

    Awards and affiliations

    • Four Seasons Hotel Hangzhou at West Lake is listed in the 2017 Travel + Leisure 500.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    Free self parking
    Limo/town car service

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 274 per person
    2 restaurants
    1 bar
    24-hour room service

    Things to do

    Aerobics classes
    Fitness center
    Free bicycle rentals
    Full-service spa
    Indoor pool
    Playground
    Yoga classes

    Family friendly

    Babysitting/childcare (surcharge)
    Children's games
    Dry cleaning service
    DVD player
    Free children's club
    Free cribs/infant beds
    Indoor pool
    Laundry facilities
    Playground
    Refrigerator
    Rollaway/extra beds (surcharge)
    Soundproofed rooms

    Conveniences

    ATM/banking services
    Banquet hall
    Elevator
    Free newspapers in lobby
    Front-desk safe

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tour/ticket assistance
    Turndown service

    Languages spoken

    Chinese
    English
    French
    Japanese

    Business services

    Business center
    Meeting rooms
    Conference space (5543 square feet)

    Outdoors

    Garden
    Terrace

    Spa

    9 treatment rooms
    Aromatherapy
    Body scrubs
    Body treatments
    Body wraps
    Couples treatment room(s)
    Facials
    Hydrotherapy
    Manicures and pedicures
    Massages
    Massage/treatment rooms
    Spa open daily

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible parking

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Free cribs/infant beds
    Rollaway/extra beds (surcharge)

    Bathroom

    Bathrobes
    Children's robes
    Designer toiletries
    Hair dryer
    Separate bathtub and shower
    Shampoo
    Soap
    Toilet paper
    Towels

    Entertainment

    DVD player
    iPod dock
    LCD TV
    Satellite channels

    Food and drink

    Espresso maker
    Free bottled water
    Minibar
    Refrigerator

    More

    Children's slippers
    Connecting rooms available
    Desk
    Free newspapers
    Individually decorated
    Iron/ironing board
    Laptop-friendly workspace
    Phone
    Safe
    Separate sitting area
    Slippers
    Soundproofing
    Turndown service
    4.9

    Exceptional

    5 - Excellent
    126
    4 - Good
    13
    3 - Okay
    2
    2 - Mediocre
    0
    1 - Poor
    1
    4.9
    Cleanliness
    4.8
    Service and Staff
    4.8
    Amenities
    4.8
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.

    Stayed 2 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Excellent stay!

    Stayed 2 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Stayed 2 nights in Oct 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Jul 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in May 2019

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