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Best Western Plus Grand Castle Inn & Suites Grand Rapids West

Star Rating
2.5 out of 5

Information

Reviews

4.3 / 5Excellent
387 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    John Ball Zoo
    6 min drive
  • Popular Location
    RiverTown Crossings Mall
    6 min drive
  • Popular Location
    Downtown Market
    8 min drive
  • Airport
    Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    21 min drive

Choose your room

Book online or call:

1-844-709-7928

Your dates need to occur after 2019-09-21. Try updating your dates to see prices for your trip.

    About this area

    Grandville

    Best Western Plus Grand Castle Inn & Suites Grand Rapids West is located in Grandville. The area's natural beauty can be seen at Frederik Meijer Gardens and Sculpture Park, while Grand Rapids Children's Museum and Gerald R. Ford Museum are cultural highlights. Check out an event or a game at Van Andel Arena, and consider making time for John Ball Zoo, a top attraction not to be missed. Our guests appreciate the hotel's quiet location.

    What's nearby

    • Popular Location
      John Ball Zoo - 6 min drive
    • Popular Location
      RiverTown Crossings Mall - 6 min drive
    • Popular Location
      Grand Valley State University - Pew Campus - 8 min drive
    • Popular Location
      Downtown Market - 8 min drive
    • Popular Location
      Craig's Cruisers - 10 min drive

    Getting around

    • Grand Rapids Station - 8 min drive
    • Grand Rapids, MI (GRR-Gerald R. Ford Intl.) - 21 min drive

    Restaurants

    • Serves breakfast.

    About this property

    Best Western Plus Grand Castle Inn & Suites Grand Rapids West

    An indoor pool, a fitness center, and a spa tub are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, conference space, and laundry facilities. All 88 rooms offer free WiFi and free wired Internet, plus coffee makers and TVs with satellite channels. Other amenities available to guests include free local calls, hair dryers, and ironing boards.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi, Free wired Internet
    • Available in some public areas: Free WiFi, Free wired Internet

    Parking

    • Free self parking
    • Free RV, bus, truck parking

    Food and Drink

    • Food and drink
    • Free full breakfast available daily 6 AM–10 AM

    Things to do

    • Pool
    • Spa tub
    • Fitness center/gym

    Family friendly

    • Indoor pool
    • Family property
    • Free WiFi
    • Laundry facilities

    Conveniences

    • Elevator/lift

    Guest Services

    • Laundry service
    • 24-hour front desk
    • Daily housekeeping

    Business Services

    • Conference space
    • Meeting Rooms

    Accessibility

    If you have requests for specific accessibility needs, please note them at check-out when you book your room.
    • Wheelchair accessible path of travel
    • Accessible bathroom
    • Roll-in shower
    • Wheelchair accessible parking
    • In-room accessibility

    Room amenities

    Bedroom

    • Air conditioning

    Bathroom

    • Hair dryer
    • Shower/tub combination
    • Private bathroom

    Entertainment

    • TV
    • Satellite channels

    Food and Drink

    • Coffee/tea maker

    More

    • Iron/ironing boards
    • Desk

    Nearby things to do

    Activities

    An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
    • Golfing nearby

    Where to eat

    Where to eat
    Serves breakfast.
    4.3

    Excellent

    5 - Excellent
    224
    4 - Good
    105
    3 - Okay
    36
    2 - Mediocre
    12
    1 - Poor
    10
    4.5
    Cleanliness
    4.5
    Service and Staff
    4.3
    Amenities
    4.5
    Property condition

    2/5

    Understaffed

    I booked through Hotels.com, but when we arrived at 4:30 (well after the 3:00 check in time) our room was not ready because it hadn't been cleaned. We were asked to wait until staff returned to clean, which was not an option. They offered to change our room, but insisted I needed to go through the website to make the change, even though I selected the pay on site option. He insisted I call the website to have them change our room style, before he would give us a key, even though it was their error/mismanagement that our room was not available. It took a full 40 minutes to check in even though my reservation was confirmed with Hotels.com. There was a line of 7 people waiting behind me while 1 person worked the check in desk while speaking to the manager on the phone because no one else was available on site. The room itself was o.k. We ended up with a pull out bed, which we dread, rather than 2 queens as reserved. The bathroom door was a barn style slider, which is attractive, until someone needs to use it in the middle of the night and wakes up everyone else in the room rolling it open and closed. Also, the bathroom fan is automatic with the light and quite noisy.

    Stayed 1 night in Sep 2019

    5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 1 night in May 2019

    5/5 Excellent

    Nice hotel.

    Good breakfast. Perfect location between our two areas of need.

    Stayed 2 nights in Sep 2019

    3/5

    Everything was fine except the night manager. She was quite rude

    Stayed 2 nights in Sep 2019

    5/5 Excellent

    The interior was updated beautifully. Would stay again if I was in the area

    Stayed 1 night in Aug 2019

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