- Liked: Cleanliness, property conditions & facilities, room comfort
Check-in desk is 15-minute drive from hotel
The actual property is located perfectly in old town Gdansk. The apartment was spacious and clean; however, there is no air conditioning or fan, so virtually no air movement unless you open windows. The check-in process was very confusing - you have to visit a site that's a 15-minute taxi ride away to get keys and pay for the cleaning fee (not included in price). The location of the check-in office was shared via SMS a couple days before the reservation and, upon arrival, all additional communication was conducted via SMS. This is not how folks in the U.S. are accustomed to communicating with businesses - email is much more professional and preferred. When we arrived at the check-in office (after mistakenly heading to the property itself first), the check-in staff was pretty brusque and not very friendly. Overall, we'd stay here again, primarily due to low cost and great location. The hotel should seriously consider improving its communication methods and installing air conditioners, as well as being a little more pleasant in person.