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Reviews

3.8 / 5Good
2,048 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Pet Friendly

Map

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Suite (Villa)

    3.8/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More details
  • Villa, 1 Bedroom

    4/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Deluxe Villa, 1 Bedroom (Full beds)

    4.2/5 guest room rating

    Room Amenities

    • Mountain view
    • Sleeps 6
    • 2 Double Beds and 1 Double Sofa Bed
    More details
  • Deluxe Villa, 1 Bedroom (King)

    4.3/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Villa, 2 Bedrooms

    Room Amenities

    • Sleeps 6
    • 1 King Bed, 1 Queen Bed, 1 Queen Sofa Bed and 1 Double Sofa Bed
    More details

About this area

Gatlinburg

Westgate Smoky Mountain Resort & Spa is located in Gatlinburg. Ripley's Believe It Or Not Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and some of the area's activities can be experienced at Gatlinburg Sky Lift and Ober Gatlinburg Ski Area & Amusement Park. Traveling with kids? Don't miss Ripley's Aquarium of the Smokies and Gatlinburg Space Needle.

Getting around

  • Knoxville, TN (TYS-McGhee Tyson) - 64 min drive

About this property

Westgate Smoky Mountain Resort & Spa

Family-friendly hotel with 2 outdoor pools and 4 spa tubs
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park – the most-visited national park in the United States – as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! General Policies Check-In Time : 4PM Check-Out Time : 10AM Minimum Check-in Age is 21 Years Old All rooms are non-smoking Pet friendly, Fee May Apply Resort Fee May Apply ($9.99 + Tax per night) Free Parking WiFi Available (Fees may apply)
Westgate Smoky Mountain Resort & Spa offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. This Gatlinburg hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.
2 outdoor swimming pools and 4 spa tubs are on site. Other recreational amenities include a water park (surcharge) and a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Serenity Spa has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and Swedish massages.
The spa is open daily.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking

Food and drink

1 bar

Things to do

2 outdoor pools
4 spa tubs
Aerobics classes
Full-service spa
Health club
Mini golf
Playground
Water park access (surcharge)

Family friendly

2 outdoor pools
Laundry facilities
Mini golf
Playground

Conveniences

ATM/banking services
Elevator
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Housekeeping (once per stay)
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

English

Business services

Business center

Outdoors

BBQ grill(s)
Picnic area

Spa

2 treatment rooms
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - Swedish
Massage/treatment rooms
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking

More

Smoke-free property

Room amenities

Bathroom

3 bathrooms
Free toiletries
Hair dryer
Towels

Entertainment

Flat-screen TV
Premium channels

Food and drink

Paper towels

More

Access via exterior corridors
Connecting rooms available
Dryer
Iron/ironing board
Phone

Policies

Check-in

Check-in available 24 hours
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

  • Guests will receive an email from the property manager with check-in and check-out instructions.
  • This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Renovations and closures

The following facilities will be closed from 20 January 2020 to 30 January 2020 (dates subject to change):
  • Water park

Pets

  • Pets allowed for an extra charge of USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Dogs and cats only
  • 1 per room (up to 60 lbs)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 9.99 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • Self parking
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 170.00 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Onsite parties or group events are strictly prohibited. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

We should mention

Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Smoky Mountain Resort Westgate
  • Smoky Mountain Westgate
  • Smoky Mountain Westgate Resort
  • Westgate Mountain Resort
  • Westgate Mountain Resort Lodge Smoky
  • Westgate Resort Smoky Mountain
  • Westgate Smoky
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Resort
  • Westgate Smoky Resort
  • Gatlinburg Westgate
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Tennessee
  • Westgate Smoky Mountain Resort Gatlinburg
  • Westgate Smoky Mountain Resort Spa
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Resort Gatlinburg
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Resort
  • Westgate Resort Tennessee
  • Westgate Tennessee
  • Gatlinburg Westgate
  • Westgate Smoky Mountain & Spa
  • Westgate Smoky Mountain Resort Spa
  • Westgate Smoky Mountain Resort & Spa Hotel
  • Westgate Smoky Mountain Resort & Spa Gatlinburg
  • Westgate Smoky Mountain Resort & Spa Hotel Gatlinburg
5 - Excellent
808
4 - Good
546
3 - Okay
339
2 - Mediocre
220
1 - Poor
135
4.3
Cleanliness
4.0
Service and Staff
4.1
Amenities
4.1
Property condition

2/5

  • Liked: Cleanliness
  • Disliked: Staff & service

They told us at check in we are VIP, and told us we will receive free ticket and free breakfast the next day. They failed to mention there is a catch to that. They wasted 4hrs of our time to convince us to buy timeshare. What a scam!

Stayed 2 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall the stay was amazing- Amazing views. Staff was extremely attentive and friendly. Room was smaller than expected. Ceiling fan was outdated and the light was very bright and not adjustable.

Stayed 3 nights in Oct 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2019

4/5 Good

  • Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2019

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