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Westgate Smoky Mountain Resort & Spa

Star Rating
3.5 out of 5

Information

Reviews

3.8 / 5Good
2,035 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Pet Friendly

Map

What's nearby

  • Popular Location
    Wild Bear Falls Indoor Waterpark
    3 min walk
  • Popular Location
    Ripley's Aquarium of the Smokies
    5 min drive
  • Popular Location
    Gatlinburg Sky Lift
    6 min drive
  • Airport
    Knoxville, TN (TYS-McGhee Tyson)
    64 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Suite (Villa)

    Room Amenities

    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More details
  • Villa, 1 Bedroom

    Room Amenities

    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Deluxe Villa, 1 Bedroom (Full beds)

    Room Amenities

    • Sleeps 6
    • 2 Double Beds and 1 Double Sofa Bed
    More details
  • Deluxe Villa, 1 Bedroom (King)

    Room Amenities

    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Villa, 2 Bedrooms

    Room Amenities

    • Sleeps 6
    • 1 King Bed, 1 Queen Bed, 1 Queen Sofa Bed and 1 Double Sofa Bed
    More details

About this area

Gatlinburg

Westgate Smoky Mountain Resort & Spa is located in Gatlinburg. Ripley's Believe It Or Not Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and some of the area's activities can be experienced at Gatlinburg Sky Lift and Ober Gatlinburg Ski Area & Amusement Park. Traveling with kids? Don't miss Ripley's Aquarium of the Smokies and Gatlinburg Space Needle.

What's nearby

  • Popular Location
    Wild Bear Falls Indoor Waterpark - 3 min walk
  • Popular Location
    Ripley's Aquarium of the Smokies - 5 min drive
  • Popular Location
    Gatlinburg Sky Lift - 6 min drive
  • Popular Location
    Ripley's Believe It Or Not Museum - 6 min drive
  • Popular Location
    Ole Smoky Moonshine Distillery - 7 min drive

Getting around

  • Knoxville, TN (TYS-McGhee Tyson) - 64 min drive

About this property

Westgate Smoky Mountain Resort & Spa

Family-friendly resort with 2 outdoor pools and 4 spa tubs
Along with 2 outdoor pools, this smoke-free resort has a full-service spa and a water park (surcharge). Free WiFi in public areas and free self parking are also provided. Other amenities include a health club, a bar/lounge, and massage/treatment rooms. All 938 rooms offer free WiFi, flat-screen TVs, and phones.
Westgate Smoky Mountain Resort & Spa offers 938 accommodations, which are accessible via exterior corridors and feature irons/ironing boards. Flat-screen televisions are featured in guestrooms. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided once per stay.
Westgate Smoky Mountain Resort & Spa features a full-service spa, a water park (surcharge), 2 outdoor swimming pools, and 4 spa tubs. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 3.5-star property.
Public areas are equipped with complimentary wireless Internet access. This family-friendly resort also offers a health club, tour/ticket assistance, and barbecue grills. Complimentary self parking is available on site.
Westgate Smoky Mountain Resort & Spa is a smoke-free property.
2 outdoor swimming pools and 4 spa tubs are on site. Other recreational amenities include a water park (surcharge) and a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Serenity Spa has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and Swedish massages.
The spa is open daily.

Policies

Check-in

Check-in available 24 hours
Minimum check-in age - 21

Special check-in instructions

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets allowed for an extra charge of USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Dogs and cats only
  • 1 per room (up to 60 lbs)

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 9.99 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • Self parking
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 170.00 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

We should mention

Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Smoky Mountain Resort Westgate
  • Smoky Mountain Westgate
  • Smoky Mountain Westgate Resort
  • Westgate Mountain Resort
  • Westgate Mountain Resort Lodge Smoky
  • Westgate Resort Smoky Mountain
  • Westgate Smoky
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Resort
  • Westgate Smoky Resort
  • Gatlinburg Westgate
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Tennessee
  • Westgate Smoky Mountain Resort Gatlinburg
  • Westgate Smoky Mountain Resort Spa
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Resort Gatlinburg
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Resort
  • Westgate Resort Tennessee
  • Westgate Tennessee
  • Gatlinburg Westgate
  • Westgate Smoky Mountain & Spa
  • Westgate Smoky Mountain Resort & Spa Resort
  • Westgate Smoky Mountain Resort & Spa Gatlinburg
  • Westgate Smoky Mountain Resort & Spa Resort Gatlinburg

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking

Food and drink

  • 1 bar

Things to do

  • 2 outdoor pools
  • 4 spa tubs
  • Aerobics classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground
  • Water park access (surcharge)

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Business center

Outdoors

  • BBQ grill(s)
  • Picnic area

Spa

  • 2 treatment rooms
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Entertainment

  • Flat-screen TV
  • Premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board
  • Phone

Nearby things to do

Activities

  • Golfing
  • Hiking/biking trails
  • Mountain biking
  • Rafting
  • Ski equipment rentals
  • Skiing lessons

Frequently asked questions

5 - Excellent
805
4 - Good
543
3 - Okay
338
2 - Mediocre
216
1 - Poor
133
4.3
Cleanliness
4.0
Service and Staff
4.1
Amenities
4.1
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property has a good location close to the Smokey Mountain National Park and is well maintained, in good condition. During the check in process, they signed us up to join a 90 minute presentation to listen their pitch on buying time share and took a $20 deposit to join. The issue was that they did not explicitly mention what they were signing us up for, it appeared very hush-hush, not open discussion. That created a bad experience

Stayed 2 nights in Aug 2019

3/5

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I liked the updated rooms, free put-put, lots of choices for adding on amenities right there in the resort. I liked the rather large convenience store. The only thing I found weird was the layout of our room two large bathrooms, kitchen and living and then two beds almost squished in the same bedroom. Very nice but kinda weird. The only thing I can recommend for them to do in the future is a door dash type of thing with the convenience store after hours maybe with a small fee added on.

    Stayed 2 nights in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Total relaxation and service. Beautiful room and property.

    Stayed 2 nights in Sep 2019

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