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SureStay Hotel by Best Western Pigeon Forge

Star Rating
2.5 out of 5

Information

Reviews

3.2 / 5
125 reviews

Amenities

  • Free WiFi
  • Free Parking
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Hatfield and McCoy Dinner Show
    4 min walk
  • Popular Location
    Titanic Museum
    6 min walk
  • Popular Location
    WonderWorks
    7 min walk
  • Airport
    Knoxville, TN (TYS-McGhee Tyson)
    48 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

    3.7/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

    3.7/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 2 Queen Beds
    More details

About this area

Pigeon Forge

Located in Pigeon Forge, SureStay Hotel by Best Western Pigeon Forge is in the city center. Titanic Museum and Hollywood Wax Museum are cultural highlights, and some of the area's popular attractions include Island at Pigeon Forge and WonderWorks. Dolly Parton's Stampede Dinner Attraction and Dollywood's Splash Country are not to be missed. Our guests appreciate the hotel's quiet location.

What's nearby

  • Popular Location
    Hatfield and McCoy Dinner Show - 4 min walk
  • Popular Location
    Titanic Museum - 6 min walk
  • Popular Location
    WonderWorks - 7 min walk
  • Popular Location
    Hollywood Wax Museum - 12 min walk
  • Popular Location
    Tanger Outlets - 20 min walk

Getting around

  • Knoxville, TN (TYS-McGhee Tyson) - 48 min drive

About this property

SureStay Hotel by Best Western Pigeon Forge

Hotel with free parking, walk to Titanic Museum
Laundry facilities, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. All 38 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and flat-screen TVs with cable channels. Guests will also find coffee makers, phones, and ironing boards.
SureStay Hotel by Best Western Pigeon Forge offers 38 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Guests can make use of the in-room refrigerators and microwaves.
This Pigeon Forge hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Renovation of all guestrooms was completed in April 2018.
SureStay Hotel by Best Western Pigeon Forge features laundry facilities. Wireless Internet access is complimentary. Complimentary self parking is available on site.
SureStay Hotel by Best Western Pigeon Forge is a smoke-free property.

Policies

Check-in

Check-in time starts at 4 PM

Check-out

Check-out before 11 AM

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets allowed for an extra charge of USD 20.00 per pet, per night
  • 2 per room (up to 80 lbs)
  • Specific rooms only
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Property is also known as

  • Country Hearth Pigeon Forge Hotel Pigeon Forge
  • Rodeway Inn Pigeon Forge Hotel
  • Rodeway Inn Pigeon Forge
  • Rodeway Inn Pigeon Forge Hotel Pigeon Forge
  • Pigeon Forge Rodeway Inn
  • Rodeway Pigeon Forge
  • SureStay Hotel Best Western Pigeon Forge
  • SureStay Best Western Pigeon Forge
  • SureStay Best Pigeon Forge
  • Surestay By Best Pigeon Forge
  • SureStay Hotel by Best Western Pigeon Forge Hotel
  • SureStay Hotel by Best Western Pigeon Forge Pigeon Forge
  • SureStay Hotel by Best Western Pigeon Forge Hotel Pigeon Forge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking

Family friendly

  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • No elevators

Guest services

  • 24-hour front desk
  • Laundry facilities

Languages spoken

  • English

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board
  • Phone
3.2

Guest rating

5 - Excellent
20
4 - Good
41
3 - Okay
29
2 - Mediocre
18
1 - Poor
17
3.4
Cleanliness
3.8
Service and Staff
3.0
Amenities
3.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great experience there thanks

Stayed 4 nights in Jun 2019

3/5

  • Liked: Cleanliness, staff & service

The ac in my room didn’t work well! And leaked water everywhere

Stayed 2 nights in Aug 2019

2/5

  • Liked: Staff & service

Young lady at the front desk was so sweet. Its not her fault that the room i was given was not ready and we arrived several hours after check in. Receptionist gladly gave us another room. We also had trouble keeping yhe room cool which made it hard to sleep.

Stayed 1 night in Aug 2019

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel stay ever

This by far was the worst stay ever. We checked in late night and went straight to bed. The bed was ok. The shower was broke and water barely came out of spout. The toilet paper roll was broke. The toilet was dirty. The room had a window ac in the wall by bathroom. The room smelled old and like cigarettes. The wall had paint peeling. There was no phone to call front desk. There was no toiletries. The room curtain was cover with holes in it. We would have been better off sleeping in the car. I dont know if my pictures loaded or not.

Stayed 1 night in Aug 2019

2/5

  • Disliked: Cleanliness, property conditions & facilities

Rooms were old and dirty. Pictures loom good outside looked good. Rooms terrible

Stayed 1 night in Aug 2019

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