- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t stay there again
We didn’t get the type room we requested 5 months in advance. We wanted the jacuzzi tub room, we get there and they charged our card to the wrong room, a more expensive room. Only 1 of each towel for a 2 bed room. Both beds squeaked awful, the tub didn’t have a stopper, the toilet took forever to flush and then ran for 10-15 mins afterwards the room stunk of pot. Once we checked in they said the room wasn’t ready so we just went and set by the pool and waited and we saw them go in our room to clean it and was only in there 10 mins and not once did they throw old sheets out the door ( lucky for us we always pack our own blankets for stuff like this) when we asked the front desk about it they said they clean them but we watched them do the opposite. The staff was too busy looking at female guests. Although the front desk manager was friendly and quickly fixed the issues with charging our card wrong it still messed us up for the weekend as we live on a tight budget and couldn’t really do much that weekend because we were scared to overdraft our account.