- Disliked: Cleanliness, property conditions & facilities, room comfort
My first room had a big ant crawling across my pillow. It also did not include fridge or microwave, which would have been ok but had I been warned I would have booked one with those things. When I found the ant, I decided to upgrade which I was told would be $75 dollars more I said ok and we moved. The night clerk also informed me that the additional charge for the safe would be taken off. The next morning as I reach for the hairdryer there is a German cockroach crawling next to it, which I killed. Later that night I moved something on the floor and another roach scurried towards the air conditioning. As I went to call the front desk ANOTHER roach ran from under the phone! At that point I called the front desk to complain! Christopher was very nice and said he would let mgmt know. However I woke up at 2 and never went back to sleep thinking about how many more roaches were in my room. That morning as I went to check out my bill was not right, I was charged for the safe and had a $75 charge (which was the upgrade) but then was told it was only a $5 dollar a night upgrade! Hmmmm.. I paid the bill and left. I have been staying at red roof since it was remodeled about 8 years ago but will not stay there again.