- Disliked: Cleanliness, amenities, property conditions & facilities
The facility has some aging to it. This was one of the rare occasions that I felt the portrayal of the hotel and its services did not match the reality. A few examples: 1. It is a spa and resort, yet you can’t access the spa because it “isn’t affiliated with us.” When I called to book, they made it seem we could use the spa’s sauna, etc, but would pay for massages and other physical services. 2. The nature walk. Being on the edge of the Everglades, we were sold on a nature walk. Really, this was a path on a canal overlooking a barren other side in the midst of construction, Beyond that, everything seemed just a bit off - from the bartender at the pool, to trying to check out with no one at the desk to the squeaky bed. It just didn’t live up to expectations.