- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities
Check in was at 4 p.m. We had a room there for 3 nights and had another reserved for the 3rd night. Inquired as to when we could check into our second room and was told we would be notified if it was ready before 4 p.m. By 4:15, no notification so I called. Was told it still wasn't ready and someone would call me back in 10 minutes. 30 minutes later I got a call that the room was ready. 5:05 p.m. was actual check in time. The room was right next door and had been cleaned at around 3:00 as I was in my room when the cleaner knocked on my door. I addressed this with the staff but she didn't care and said the room may have been ready but hadn't been inspected. An hour late for check-in...not o.k. The $35.00 resort fee a total waste as the weather was horrible so no beach or swimming and the hotel didn't have any other resort activities so 4 nights of $35.00 plus $37.00 a night state and county tax, parking fee of $42 a night. Lots of numbers adding up!!! The elevators over in the tower side were broken and I got stuck inside one while on my way out with luggage...waited about 5 minutes for maintenance. As for the room, it was fine, didn't like the frosted glass bathroom door that doesn't latch or lock. OK for a couple but when traveling with a family, not ideal, not very private. Crowded, hectic, overpriced, late, slow and stuck. Glad to go home.