- Disliked: Cleanliness, staff & service
Not only did my room not have fresh sheets, but a MEDICAL DEVICE was left in the bed by the prior lodger. I awoke in the middle of the night when I felt something ng strange in my bed. Io turned on the lights to discover a tube, about 18 inches long, toward the bottom of the bed - in the sheets! This is the MOST DISGUSTING EXPERIENCE I've ever had at a hotel! I was beyond horrified. Management FAILED to address it satisfactorily. I spent about 20 minutes at the front desk, taking with two managers. I was promised that the stay would not be charged and that I would get 15,000 points in my account to compensate. Didn't happen. Obviously they don't REALLY care about the guest experience.