Very disappointed with several factors. 1. Our room had not been cleaned properly when we arrived, overall cleanliness was poor and we found a cigarette butt on the floor, and food behind the appliances in the kitchen. These issues could not be rectified the same evening as there was no staff available or another room we could be moved to. This was only rectified the next morning after complaining yet again to the cleaning manager and offered a 15% discount on the first night - poor response. 2. When booking we also expected a balcony, we were told at reception that this was an additional charge for which we were told the incremental fee will be 200 shekels and when questioned reduced this to 100 shekels, a money grab. 3. Even though free parking is offered, non was available and we had to pay to leave the car overnight on the street, no one mentioned when we initially advised we could not find a spot to park that parking was available at the other isrotel property across the street, we only were advised of this the next afternoon. We only found out by chance that you had to pay to park on the street, yet were told its free. In essence communication is poor.