- Disliked: Cleanliness, staff & service
We found a live bed bug on one of the pillows in our room. I captured it and took it to the front desk. I also captured it in photos and in video. It was late at night and we needed sleep so agreed to another room. There was no manager on duty to talk to about a refund. We were told that there was nothing they could do at the hotel itself because it was booked through Hotels.com. We carefully inspected the new room before accepting because in was right next door to the infested room. I was assured that a manager would be calling me. That never happened. Subsequent attempts to reach a manager were unsuccessful. I'm still not satisfied. We missed out on much needed sleep that night because of the whole ordeal. I would never stay here again.