- Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here
The hotel absolutely stunk on our entrance. I think it was the carpet. We entered from the car park and the smell got progressively worse! The reception was empty until a sullen girl, eating, came over. She didn't know what room we were in as the computer had gone down. Somebody else joined to explain why they didn't know, I'm still unsure. They then decided they needed to text the cleaner, the only person who knew what beds were in what rooms. Not call her, text her, so we stood waiting for a response from the cleaner for a while. Eventually we found our room, thank God it wasn't as stinky as the pub but the place was covered in dust. The headboards were covered in dust, the glass table hadn't been cleaned in a while. The toilet had some sort of scales going on. The door handle came off in our hand, you get the picture. We missed breakfast on purpose, although, having not been told the time etc the night before we'd have missed it anyway. Very bad customer service. I would not recommend this hotel to anyone. £70 went from reasonable to a downright rip off!