- Liked: Staff & service
- Disliked: Property conditions & facilities
I was only staying here because my daughters basketball team was. I was locked out of my room from 10:30pm till 11:15pm due to a defective door lock. I tried 7 different door keys going from the third floor to the lobby each time and then had to help replace the batteries in the door lock. Tried 2 more keys and then waited for someone to come and reprogram the door lock. I finally got into my room at 11:15 after a very long day and was offered some extra IHG member points - don’t know if I got them because I don’t usually stay at one of these places. I’ll stick to Hilton’s from now on.