The night staff was not available for over 10 minutes to check in even though we pushed the button for assistance. We had to call the hotel 800 number to intervene. Her attitude was less than pleasant. She acted as if we were interrupting her sleep.
When we went to the first room, it was filthy. Trash on the floor, hair on toilets and the beds looked like someone had been laying on them. When we asked for another room, again we received the same nonchalant attitude. The second room was in the same condition. It was dirty with broken door knobs, hair in the sink, trash on the floors and beds not made.
The night staff person was not readily available again and did not answer the phone for an extended amount of time. But, she did honor my request for a refund since this facility was less than standard for an Extended Stay hotel.
We will not return for future stays at this location.
PLEASE book at the Comfort Inn next to this hotel--Great service, clean rooms and experience!