Great location, terrible management
I’ll start off by saying this property is in a great location and has a lot of potential, but is horribly managed. First off, to book this place you have to go through a whole bunch of documents and forms other than just what is on VRBO. We checked in late at night, exhausted after a long day of travel to a unit that was disgusting. The carpets were stained (not even attempted to be clean), the shower curtain liners were very moldy, and the worst part was that the beds didn’t even have full sets of sheets on them. We were missing pillow cases and fitted sheets! All of the duvet covers were off the beds and balled up in the closets. There were no extra sheets and blankets in the unit to change the sheets ourselves. We pulled out the sofa bed and it had DIRTY stained sheets still on it. The place was nasty. The advertise 24 hour customer service but I could not get a hold of anyone to rectify our situation until the next morning. They did end up moving us to a different unit but it was a very disorganized process and took up half our day. The new unit was much better but wasn’t perfect. We still had to request new sheets (it was missing pillow cases again!) and had to ask for a clean shower curtain that wasn’t moldy. This place looks way nicer in the photos than it is on real life. It says it sleeps 6 but only has seating for 3 or 4 people. The building is great. It has an amazing market on the bottom floor and a great roof top. Location is perfect with a view is the lake and walking distance to bars and restaurants. I wouldn’t stay again unless it was managed by a different company. I’ve already checked out and am still trying to get in touch with a manager to find a financial resolution.