- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even With Confirmation Number, No Room
I made a reservation two weeks in advance and received a confirmation number which I took with me for check in. When I went to check in I was informed that no rooms were available. I had to trailer my boat and head 100 miles back home. Management blamed Hotels.com and Hotels.com blamed management. Either way my trip was ruined and I drove 200 miles for nothing. Confirmation number meant nothing, buyer beware! All attempts to call Hotels.com went to their foreign assistants, whose English and understanding were lacking. A waste of time!