- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs a complete overhaul. It’s in very bad condition.
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In the city center, Congress Plaza Hotel is in Chicago's The Loop neighborhood, an area with good shopping. Willis Tower and Chicago Riverwalk are notable landmarks, and travelers looking to shop may want to visit State Street and Water Tower Place. Looking to enjoy an event or a game? See what's going on at Soldier Field or United Center. Our guests appreciate the hotel's location for the sightseeing. It's also convenient to public transportation: Harrison Station is 5 minutes by foot and Harold Washington Library Station is 6 minutes.
The lobby is gorgeous but the room was TERRIBLE. It in no way matched the photoa we selected. We are very unhappy with Hotels.com.