- Liked: Staff & service, amenities, property conditions & facilities
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About this area
Located in Cardiff's Cardiff City Centre neighborhood, Mercure Cardiff Holland House Hotel & Spa is in the city center and near the airport. New Theatre and St. David's Hall are cultural highlights, and some of the area's notable landmarks include Cardiff Castle and Caerphilly Castle. Looking to enjoy an event or a game? See what's going on at Cardiff Motorpoint Arena or Principality Stadium.
- Cardiff Queen Street Station - 5 min walk
- Cardiff (CWL-Cardiff Intl.) - 28 min drive
- Urban Bar & Kitchen – Restaurant with a bar. Serves breakfast and dinner on select days. Kids' menu available.
Food and drink
- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities
Don't be fooled by the hotel photos
The hotel is in the middle of upgrading there bed mattresses. Unfortunately my 1 of 2 nights was on the 'spring mattress' which is absolutely awful! I reported to reception the following morning and they happily offered me another room with the new mattress. Everything was great with the room except, when I needed to use the shower, there was no hot water. With a reservation at 3pm on Christmas day and only have 1hour 30 to get sorted, it was very much a massive disappointment. Now reception were looking for another room with a new mattress and hot water which they wasn't able to find straight away. They offered me a room to temporarily shower in so I could get to my reservation on time and they offered me a free taxi toy restraint there and back. In the end we did get it sorted however I wouldn't go there for Christmas. There is not much Christmas spirit around the hotel (Christmas music, staff effort) and wouldn't really want to back to this hotel again. We had a Panaramic view room and the windows are in need of cleaning. Very dirty which spoils it and the room are very basic. This is my second and last time I visit this hotel