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4.3 / 5Very Good
862 reviews

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    About this area

    Located in Cardiff's Cardiff City Centre neighborhood, Mercure Cardiff Holland House Hotel & Spa is in the city center and near the airport. New Theatre and St. David's Hall are cultural highlights, and some of the area's notable landmarks include Cardiff Castle and Caerphilly Castle. Looking to enjoy an event or a game? See what's going on at Cardiff Motorpoint Arena or Principality Stadium.

    Getting around

    • Cardiff Queen Street Station - 5 min walk
    • Cardiff (CWL-Cardiff Intl.) - 28 min drive

    Restaurants

    • Urban Bar & Kitchen – Restaurant with a bar. Serves breakfast and dinner on select days. Kids' menu available.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    Self parking: GBP 14.00 per day

    Food and drink

    Full breakfast available for a fee daily 7:30 AM–10 AM: GBP 16.95 per person
    1 restaurant
    1 bar
    24-hour room service

    Things to do

    Aerobics classes
    Fitness center
    Full-service spa
    Indoor pool

    Family friendly

    Dry cleaning service
    Free cribs/infant beds
    Indoor pool
    Laundry facilities
    Refrigerator
    Rollaway/extra beds (surcharge)

    Conveniences

    Banquet hall
    Elevator
    Free newspapers in lobby
    Reception hall

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English
    French
    Hungarian
    Polish
    Spanish

    Business services

    Meeting rooms
    Conference center

    Spa

    9 treatment rooms
    Aromatherapy
    Body scrubs
    Body treatments
    Body wraps
    Facials
    Manicures and pedicures
    Massages
    Massage/treatment rooms
    Sauna
    Spa tub
    Steam room
    Turkish bath/hammam

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking
    Assistive listening devices available

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Free cribs/infant beds
    Rollaway/extra beds (surcharge)

    Bathroom

    Deep soaking bathtub
    Free toiletries
    Hair dryer
    Separate bathtub and shower

    Entertainment

    30-inch flat-screen TV
    Satellite channels

    Food and drink

    Champagne service
    Coffee/tea maker
    Refrigerator

    More

    Connecting rooms available
    Desk
    In-room massage
    Iron/ironing board
    Phone
    Safe
    4.3

    Very Good

    5 - Excellent
    412
    4 - Good
    326
    3 - Okay
    80
    2 - Mediocre
    27
    1 - Poor
    17
    4.4
    Cleanliness
    4.3
    Service and Staff
    4.1
    Amenities
    4.2
    Property condition

    5/5 Excellent

    • Liked: Staff & service, amenities, property conditions & facilities

    Stayed 1 night in Jan 2020

    3/5

    • Liked: Cleanliness, staff & service
    • Disliked: Room comfort

    Iffy room.

    Door to room wouldn’t open First time around so had to go back to reception. Room Was cold for ages. Television didn’t work. Pillows on the bed were all like rocks. There was a small hole in one of the bath towels. Hotel used for its good location. Lady on reception was very pleaseant.

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Very happy with room and facilities ,pool was great and breakfast through reception was great deal

    Stayed 3 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Jan 2020

    2/5

    • Liked: Cleanliness
    • Disliked: Staff & service, property conditions & facilities

    Don't be fooled by the hotel photos

    The hotel is in the middle of upgrading there bed mattresses. Unfortunately my 1 of 2 nights was on the 'spring mattress' which is absolutely awful! I reported to reception the following morning and they happily offered me another room with the new mattress. Everything was great with the room except, when I needed to use the shower, there was no hot water. With a reservation at 3pm on Christmas day and only have 1hour 30 to get sorted, it was very much a massive disappointment. Now reception were looking for another room with a new mattress and hot water which they wasn't able to find straight away. They offered me a room to temporarily shower in so I could get to my reservation on time and they offered me a free taxi toy restraint there and back. In the end we did get it sorted however I wouldn't go there for Christmas. There is not much Christmas spirit around the hotel (Christmas music, staff effort) and wouldn't really want to back to this hotel again. We had a Panaramic view room and the windows are in need of cleaning. Very dirty which spoils it and the room are very basic. This is my second and last time I visit this hotel

    Stayed 2 nights in Dec 2019

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