- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic central hotel
Perfect location for Cardiff city Center. Hotel reception staff were friendly, & rooms were comfortable. Large bed with bath & shower. Breakfast was a bit chaotic, as only 1 lift for The whole hotel!!! ( other lift was used by staff member delivering towels to each floor) between 9-10:30, during breakfast & check-out time!!! He was there hogging the lift for well over am hour. This could gave been done before guests wanted to go for breakfast. Also breakfast time... loads of queues for Hot buffet , and lots of items not ready... this made things worse!!! Also there were around 10 people waiting for the coffee machine, we didn’t bother in the end, as our food would have been cold if we waited for hot drinks too!!