- Disliked: Staff & service, amenities
Nice property close to the beach with beach tags and beach chairs/umbrellas included. But that’s where it ends! They are over-rated and overly priced with nothing to offer other than the location. Had sent a message prior to coming but never heard back from them! No breakfast service at all on the premises leave alone a complimentary one! No wi-fi during my 3 days and 2 nights stay. Even though it said free wi-fi! I contacted the front desk several times and all I got was “we have reached out to the IT Dept” really what does that mean?? No restocking of fresh towels, even upon calling for them twice. House keeping answered the phone and said yes but nobody showed up and we ended up using the same towels from the evening before... When checking out the guy at the front desk says my computer system is down so cannot check you out. I asked so I just leave the keys with you and he says yes and my bill will be settled by email ... has a very callous approach and was not even sorry for any inconvenience. It’s been over 25 hours and I have not received any email from the property about checking out or anything about our stay.... Honestly one can stay at any other property on the same block for much cheaper and hopefully better experience. Will give it 2.5 stars out of 5! Given the steep room rates they can offer a much better experience to their guests if they chose to.... disappointed! Had heard a lot of great things and expectations were high.