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Get an overview of this hotelBeach spa retreat walking distance from Cancun Convention Center

Popular highlights

Free self parking
Free valet parking
Free WiFi
Outdoor pool
Business center

With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be a 4-minute drive from La Isla Shopping Mall and 7 minutes from Cancun Interactive Aquarium.

This beach resort is 4.3 mi (7 km) from Aquaworld and 6 mi (9.7 km) from El Rey Ruins.

Make yourself at home in one of the 502 air-conditioned rooms featuring fireplaces and plasma televisions. Cable television is provided for your entertainment. Conveniences include laptop-compatible safes and minibars, and housekeeping is provided daily.

Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at El Mortero, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included 
  • 24-hour room service 
  • Buffet and à la carte dining 
  • Airport transfers not included 
  • Premium/non-domestic beverages not included 
  • Fitness facilities included 
  • Premium food items not included 
  • Laundry/dry cleaning services not included 
  • Childcare not included 
  • Scuba diving excursions not included 
  • Snorkeling excursions not included 
  • Scuba diving certification not included 
  • Limited meals offered through room service 
  • Motorized water sports not included 
  • All available beverages included 
  • Spa/beauty facilities and services not included 
  • Activities/services from independent operators not included 
  • Surcharge for room service 
  • Offsite tours not included 
  • Minibar not included 
  • Scuba diving lessons not included 
  • Gratuities included 
  • Additional gratuities accepted 
  • Minibar beverages - restrictions apply 
  • Food and beverage restrictions apply 
  • One or more venues limit dining availability 
  • One or more venues limit beverages 
  • Surcharge for premium food items 
  • Surcharge for premium or imported alcoholic beverages 
  • Surcharge for bottled wine 
  • All non-motorized water sports included 

Hotel Amenities

Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Krystal Cancun features an outdoor pool and a spa tub. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 4 bars/lounges and a swim-up bar. Wireless Internet access is complimentary.

A business center is on site at this 3.5-star property. This beach resort also offers a children's pool, a fitness center, and a sauna. Complimentary self parking and valet parking are available on site.

Krystal Cancun is a smoke-free property.

  • Elevator/lift 
  • Number of bars/lounges - 4 
  • Fitness facilities 
  • Full-service spa 
  • 24-hour front desk 
  • Poolside bar 
  • Swim-up bar 
  • Beach umbrellas 
  • Spa treatment room(s) 
  • Turkish bath/Hammam 
  • Business center 
  • Tours/ticket assistance 
  • Meeting rooms 
  • Coffee shop or café 
  • Free self parking 
  • Steam room 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Sauna 
  • Free valet parking 
  • Outdoor pool 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Smoke-free property 
  • Children's pool 
  • Luggage storage 
  • Hair salon 
  • Number of restaurants - 2 
  • Breakfast available (surcharge) 
  • Concierge services 
  • Gift shops or newsstand 
  • Shopping on site 
  • Laundry facilities 
  • Spa tub 
  • Beach towels 
  • Television in common areas 
  • Total number of rooms - 502 
  • Number of floors - 8 
  • Wedding services 
  • Number of buildings/towers - 4 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Children's club (free)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  

Internet

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Fireplace 
  • Air conditioning 
  • Blackout drapes/curtains 
  • In-room climate control (air conditioning) 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Rainfall showerhead 
  • Shower only 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Soap 
  • Shampoo 
  • Toilet paper 
  • Number of bathrooms -  
  • Cable TV service 
  • In-room safe (laptop compatible) 
  • In-room massage available 
  • Room service (24 hours) 
  • Plasma TV 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

24-hour room service is available.

Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site 
  • Playground on site 
  • Golfing nearby 
  • Surfing/boogie boarding on site 
  • Boat tours nearby 
  • Parasailing nearby 
  • Fitness classes on site 
  • Scuba diving on site 
  • Beach volleyball on site 
  • Sailing nearby 
  • Windsurfing nearby 

Spa Services

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 2 
  • Manicures and pedicures 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is 21

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

No pets or service animals allowed

Fees

You'll be asked to pay the following charges at the property:
  • Sanitation services: MXN 25.35 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: MXN 230 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun

We should mention

Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.


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