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Krystal Cancun

Star Rating
3.5 out of 5

Information

Reviews

3.5 / 5Good
3,026 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Forum Beach
    1 min walk
  • Popular Location
    Cancun Convention Center
    3 min walk
  • Popular Location
    Tortuga Beach
    3 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Book online or call:

1-844-709-7928

Your dates need to occur after 2019-11-19. Try updating your dates to see prices for your trip.

    About this area

    Cancun

    Located in Cancun's Zona Hotelera neighborhood, Krystal Cancun is in the entertainment district and on the beach. The area's natural beauty can be seen at Tortuga Beach and Forum Beach, while Cancun Interactive Aquarium and Delphinus Dreams are popular area attractions. Traveling with kids? Don't miss Aquaworld and Ventura Park Cancun. Our guests appreciate the resort's central and quiet location.

    What's nearby

    • Popular Location
      Forum Beach - 1 min walk
    • Popular Location
      Cancun Convention Center - 3 min walk
    • Popular Location
      Tortuga Beach - 3 min drive
    • Popular Location
      Cancun Interactive Aquarium - 4 min drive
    • Popular Location
      La Isla Shopping Mall - 4 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

    Restaurants

    • El Mortero – Theme restaurant offering Mexican cuisine.
    • Las Velas – Poolside restaurant.
    • Aquamarina – Restaurant.
    • La Fisheria – Seafood restaurant.

    About this property

    Krystal Cancun

    Beach spa retreat walking distance from Cancun Convention Center
    Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.
    Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies.
    Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.
    In addition to a full-service spa, Krystal Cancun features an outdoor pool and a spa tub. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 4 bars/lounges and a swim-up bar. Wireless Internet access is complimentary.
    A business center is on site at this 3.5-star property. 5 meeting rooms are available. This beach resort also offers a children's pool, a fitness center, and a sauna. Complimentary self parking and valet parking are available on site.
    Krystal Cancun is a smoke-free property.
    An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
    The recreational activities listed below are available either on site or nearby; fees may apply.
    Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free valet parking

    Food and drink

    • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 230 per person
    • 2 restaurants and 1 coffee shop/café
    • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
    • 24-hour room service

    Things to do

    • Aerobics classes
    • Beach volleyball
    • Children's pool
    • Fitness center
    • Full-service spa
    • Outdoor pool
    • Playground
    • Sauna
    • Scuba diving
    • Shopping
    • Snorkeling
    • Spa tub
    • Steam room
    • Surfing/boogie boarding

    Family friendly

    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Free cribs/infant beds
    • In-room child care (surcharge)
    • Laundry facilities
    • Outdoor pool
    • Playground

    Conveniences

    • Elevator
    • Free newspapers in lobby
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Business services

    • 5 meeting rooms
    • Business center

    Outdoors

    • Beach umbrellas
    • Beachfront location
    • Garden

    Spa

    • 2 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Facials
    • Manicures and pedicures
    • Massages
    • Massage/treatment rooms
    • Turkish bath/hammam

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking

    More

    • Beach towels
    • Smoke-free property
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Free cribs/infant beds

    Bathroom

    • Free toiletries
    • Rainfall showerhead
    • Shampoo
    • Shower
    • Soap
    • Toilet paper

    Entertainment

    • 32-inch plasma TV
    • Cable channels
    • Pay movies
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Minibar

    More

    • Fireplace
    • In-room massage
    • Iron/ironing board
    • Laptop-compatible safe

    Nearby things to do

    Activities

    • Boat tours
    • Golfing
    • Parasailing
    • Sailing
    • Windsurfing

    Where to eat

    • El Mortero – Theme restaurant offering Mexican cuisine.
    • Las Velas – Poolside restaurant.
    • Aquamarina – Restaurant.
    • La Fisheria – Seafood restaurant.
    5 - Excellent
    747
    4 - Good
    1,025
    3 - Okay
    627
    2 - Mediocre
    352
    1 - Poor
    275
    3.8
    Cleanliness
    3.6
    Service and Staff
    3.7
    Amenities
    3.5
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Well located . Very nice beach . Some details show age and run down of facilities .

    Stayed 4 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Perfect Getaway!

    We loved our stay. Everyone was so helpful and friendly. We loved our room and the view! So relaxing and amazing! We will definitely going back!

    Stayed 2 nights in Nov 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The location is fantastic, especially for those that like to explore a variety of restaurant and shopping options themselves.

    Stayed 6 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Perfect hotel, perfect location and excellent customer setvice

    Stayed 1 night in Nov 2019

    2/5

    • Liked: Cleanliness
    • Disliked: Staff & service, amenities, property conditions & facilities

    I loved the beach view we had with our balcony room. The beach was raked and clean. On the other hand, the bed was uncomfortable, there was warm water, but not hot water for the shower, leaks in the ceiling on the patio of our last day of stay. Leaks through out the hotel in the hallway of 8th floor through out the duration of stay. Staff did try to place buckets and towels to avoid slipping. Staff were not friendly or welcoming. With that being said we will not be back. The only two names I can remember whom gave us wonderful service was Miguel Angel and the manager at the hotel restaurant, the Italian one. For there consideration, hospitality, and customer service.

    Stayed 4 nights in Nov 2019

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