I booked this over a year in advance for my Christmas gift for my family. We selected the location based on: 1) The size to hold our group. 2) Pool & hot tub 3) pool table, ping pong for things to do. I did note on our request we were booking for the pool and hot tub, as I had seen some review of the pool being dirty and hoping that would help. Since it had been a year and we were 3 days out from our trip, I emailed the property manager via this website to confirm check-in procedures and saw the previous guest had to call for pin to garage and wasn't sure if someone met you or how it worked. After no response, 2 days later I responded off his last email for the final payment, asking the same. Now being Friday with no response, I found contact info and texted him. A few hours later I was advised a code would be sent to us day of check in to let us in. When I came back with question on garage, no response. Check in day we received info and it was easy enough. Upon arriving we found a book by the entrance that has wifi, garage code and instructions for pool/spa and tv. As previous review stated the oven was broken, blue tape in an x over it, wine fridge didn't work, (which was fine with us) and we can see where the numerous needs for fixing broken fixtures, damaged blinds, musty smell just in back room by basement.*However, the size was amazing, it was nice to have such a great place for all of us to be or privacy if needed. The outdoor space was great and even though as mentioned the porch furniture was old, comfortable and hidden gem in the middle of the city. Friday spa worked, Saturday am it didn't. After having the men check everything, ensuring it didn't pop breaker, I texted property manager to let him know it didn't work. His response was that it was services on Wednesday and the previous guest advised it was fine. I responded to that by confirming it was working last night...later he asked if we would be there today and would put in a service call. I confirmed all day, since our plan was to hang by the pool and house and that was the last I EVER heard from him. (In a previous house I rented on VRBO, we had a hot tub not work, that owner responded quickly, apologized, sent a service tech within the hour and gave us $200 credit) He mentioned the pool service in text, so I called them later, but just a vm and close time of 4pm. Still great place, if you don't feel like you are annoying property manager with basic questions.