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The Cloud Hotel

Star Rating
3 out of 5

Information

Reviews

4.7 / 5Exceptional
80 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Free Parking
  • Pet Friendly

Map

What's nearby

  • Popular Location
    Brockenhurst College
    7 min walk
  • Popular Location
    SenSpa at Careys Manor Hotel
    8 min walk
  • Popular Location
    Lymington Pier Ferry Port
    12 min drive
  • Airport
    Southampton (SOU)
    24 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
Reserve without credit card
Some room options won't require your credit card details to book. You'll pay during your stay.
  • Classic Double Room

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Double or Twin Room, Park View

    Room Amenities

    • Park view
    • Sleeps 2
    • 1 Double Bed OR 2 Twin Beds
    More details
  • Single Room

    Room Amenities

    • Sleeps 1
    • 1 Twin Bed
    More details

About this area

Brockenhurst

The Cloud Hotel is located in Brockenhurst. The area's natural beauty can be seen at Bolderwood Deer Sanctuary and Burley Park, while Beaulieu National Motor Museum and Southampton Maritime Museum are cultural highlights. Peppa Pig World and New Forest Wildlife Park are also worth visiting. Our guests appreciate the hotel's central and quiet location.

What's nearby

  • Popular Location
    Brockenhurst College - 7 min walk
  • Popular Location
    SenSpa at Careys Manor Hotel - 8 min walk
  • Popular Location
    Lymington Pier Ferry Port - 12 min drive
  • Popular Location
    Beaulieu National Motor Museum - 14 min drive
  • Popular Location
    New Forest Wildlife Park - 14 min drive

Getting around

  • Brockenhurst Station - 15 min walk
  • Southampton (SOU) - 24 min drive

Restaurants

  • Onsite dining venue – Restaurant offering British cuisine. Serves breakfast, lunch, and dinner.

About this property

The Cloud Hotel

3-star Brockenhurst hotel in New Forest District with free breakfast
Along with a restaurant, this smoke-free hotel has a bar/lounge and a garden. Free English breakfast, free WiFi in public areas, and free self parking are also provided. All 17 rooms offer free WiFi, coffee makers, and flat-screen TVs with digital channels. Other amenities available to guests include hair dryers, ironing boards, and free toiletries.
The Cloud Hotel offers 17 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.
Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.
This Brockenhurst hotel also offers a terrace and a garden. Onsite self parking is complimentary.
The Cloud Hotel is a smoke-free property.

Policies

Check-in

Check-in between 2:30 PM - 9:30 PM
Minimum check-in age - 16

Special check-in instructions

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

Check-out

Check-out before 11:00 AM

Children and extra beds

  • Children are welcome.

Pets

  • Pets allowed for an extra charge of GBP 10.00 per pet, per night
  • Specific rooms only
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Property payment types

MastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: GBP 10.00 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Property is also known as

  • Cloud Hotel Brockenhurst
  • Cloud Hotel
  • Cloud Brockenhurst
  • The Cloud Hotel Brockenhurst
  • The Cloud Hotel Hotel
  • The Cloud Hotel Brockenhurst
  • The Cloud Hotel Hotel Brockenhurst

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking

Food and drink

  • Free English breakfast
  • 1 restaurant
  • 1 bar

Guest services

  • Daily housekeeping

Languages spoken

  • English

Outdoors

  • Garden
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Heating

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Iron/ironing board

Nearby things to do

Where to eat

4.7

Exceptional

5 - Excellent
53
4 - Good
27
3 - Okay
0
2 - Mediocre
0
1 - Poor
0
4.8
Cleanliness
4.9
Service and Staff
4.4
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

This is an extremely well-run dog friendly hotel. Every member of staff goes out of their way to be helpful and friendly. They are thoughtful and accommodating. The situation is ideal, facing the forest and just a short walk from the town. The food is outstanding - both breakfasts and evening meals. This was our second visit - we will definitely return.

Stayed 3 nights in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The cloud was awesome.

I would like to thank all the staff for making are so lovely. The thoughtfulness they showed was amazing. Straight after making the booking they email you to check if you have any specific requirements. I suffer from a really bad back and asked for extra pillows, this takes the stress out of checking in. The bed was superking and the pillows were there. The restaurant was lovely and we were very looked after by the waitress. The garden was beautiful a amazing peaceful sheltered sanctuary, you could sit in the conservatory and enjoy and relax. The staff really looked after us, bringing some sandwiches and amazing fresh tasty scones up to our room with a tasty pot of coffee(i forget to ask what the coffee was because it was delicious). They even gave me cream instead of milk like i asked. When they leave they give you a thank you goody bag and reassure you that if you have left anything in the room they will forward it on to you. I would like to express our thanks for making our stay a pleasure, and people should read the welcome book in the room, where it states the staff are gradually renovating the hotel. I thought the hotel was amazing and had a lovely character and atmosphere. I loved all the cosy seating areas where you could sit and relax. I really liked the seating area in the lobby. Who could complain you had a peaceful sanctuary of a hotel in such a beautiful area of the country. Thank you.

Stayed 2 nights in Sep 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was very clean and comfortable and in a lovely location. Service in the restaurant did feel a little rushed at times and we felt the room hospitality wasn't great.

Stayed 2 nights in Aug 2019

4/5 Good

  • Liked: Cleanliness, staff & service

Friendly, helpful staff.

Great location. Made to feel very welcome, service was friendly, helpful and very efficient. Room was spacious and clean, but overly creaky floors need attention.

Stayed 2 nights in Aug 2019

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