- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay at your hotel.
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Located in Burlington, HYATT house Boston/Burlington is in the suburbs. Semitic Museum and Museum of Science are cultural highlights, and some of the area's activities can be experienced at Boston Harbor and Long Wharf. Check out an event or a game at TD Garden, and consider making time for New England Aquarium, a top attraction not to be missed. Our guests appreciate the property's quiet location.
This was a pretty disappointing stay. The room looked generally worn and wasn't very clean (smudges on the walls/furniture, many/most dishes were slightly dirty, we dropped a pacifier under the couch and found a toy knife and a ring pop...etc.). There was a ton of very audible footfall and other noise from upstairs, which impacted our sleep. We requested an infant bed, which was in the room upon check-in, but the sheet wasn't the correct size for the mattress and this is a safety hazard (we went out to buy a sheet the night we arrived, which was inconvenient). We requested a comforter for the pull-out bed but none were available - instead we were given 3 very worn looking blankets with lots of holes. There were also small bugs in the kitchen. Staff members were generally fine, but all of these little things really add up - we definitely won't be staying here again. We've had much better stays (for about the same price) at other hotels in the area.