- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay will come back
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Located in West Bromwich, Mercure Birmingham West Hotel is in the city center and near the boardwalk. Symphony Hall and Birmingham Hippodrome are cultural highlights, and some of the area's popular attractions include Broad Street and National Sea Life Centre. Check out an event or a game at Arena Birmingham, and consider making time for StarCity, a top attraction not to be missed.
40 minute wait - 3 in front when we tried to check in - only one woman behind desk - I only book hotels now that have a pool and jacuzi - when we were eventually checked in - asked about the pool - told closed - I stated if I had been informed of this would have gone elsewhere - offered a breakfast as a compromise or the door - woken up at 5.15 am by an alarm - no phones in room to enquire - when we went down met with indifference and silence by the desk person, breakfast cold, staff unfriendly and uncommunicative, bar staff, unwelcoming, toilet so cramped I cam away with bruises on my arms and legs as the sink, toilet and roll were so close together you just could not help hurting yourself all in all the most unfriendly hotel I have ever stayed in, I have stayed in hotels in America, Switzerland, Italy, North and South France, all over Britain, Southern Ireland to name but a few - this Mercure Group - I will never book with them again - they need to send their staff for training and if necessary paint a smile on their faces