- Disliked: Staff & service, property conditions & facilities
The hotel is close to New Street Station Check-in was difficult with automatic door not functioning properly at entrance, long queue, very noisy and difficult to engage with reception staff particularly when have a hearing deficit. Reception desk too high for disability access. Lift access was poor as 2 lifts with only 1 lift functioning on arrival and most rooms requiring lift access. Room is not designed to enable person to use a mirror to dry hair and get ready with no dressing table facility. Room heating and ventilation system was not functioning and despite temperature set at 20degrees was blowing out cold air overnight so uncomfortable night. Person on reception in the morning was apologetic but too late as the experience was poor.