- Disliked: Staff & service, property conditions & facilities
Worst experience of my life
This was the worst experience I have ever had in my life. The hotel was drastically understaffed and when my wife was cursed out and had her life threatened by an obviously drunk woman at the pool area in front of my young children, the staff seemed to not care. I told the front desk to call the cops and they would not, they had no security on site and a janitor had to intervene and remove the woman from the pool area and brought here to the front office. The bar was serving alcohol and had a large party with lots of obviously drunk people. I called the police, but was told by the front desk that I would have to wait in the lobby for the cops to come which could take 20-30 minutes. I feared this drunk, violent woman and her family might have weapons and did not feel comfortable waiting in the lobby with no security. I asked if the woman was going to be thrown out of the hotel as there were several witnesses who saw her threaten me, my wife l, my mother who is 67 years old and my young kids, and since there was no manager on site the front desk said they couldn’t do anything. This was a Saturday night in Baton Rouge after an LSU football game and there was no manager or security on site with a full hotel of drunk people, my family by the way was not drinking, unbelievable. I truelly feared for my life, this woman and her family looked like gang members and acted like them too. I packed my bags and immediately left, and will never go back to embassy suites.