- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Worst breakfast and service ever
The hotel is nice and it's in a good location, but won't be back. We had a good experience at reception, but the rest of the service was terrible. Service at breakfast incredibly slow was on all 3 mornings. On our first morning we waited 20 mins just for tea and coffee, another 10 mins after that before they even took our order. On the table there was no sugar, only 1 teaspoon between the 2 of us, empty single serving jam jars, they brought the wrong order and the food wasn't very good. On the subsequent mornings there was no great improvement. Our room was also not serviced very well. Toilet roll was not replaced and after it was serviced we were left with 1 towel between 2 of us?! There was also a big stain on the carpet. I've stayed at Mcdonald hotels before and never had any issues, but unfortunately the service at this hotel is not to their usual standard.