- Disliked: Staff & service, property conditions & facilities
I liked the shuttle and the shuttle drivers. They were the most professional. What I didn’t like? The counter staff was VERY rude and condescending. I understand the check in is 3 pm., but a lot of hotels will store your bags. I took my daughters to Howard University for a tour and missed the homecoming game because of this rule. When I saw this gentleman checking before 3, I was dumbfounded. The lady had the audacity to say that she did not know I was waiting. I was sitting there with luggage...since 12 noon. They expected 3 people to share 2 towels. On the last day, I gave up. So bring your own towels.