- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
We stayed here to celebrate my sons 10th birthday. We had family in from two different states and children ranging from 7mo- 15 with the intent to swim. We were notified at check that the indoor pool was not in service. Plenty other parties there for the same reason. It could have been handled very differently!! To top it off, we moved to the outskirts of the hotel lobby bar to open presents. And were asked to leave or remove our cake bc there wasn’t outside food permitted. You’d think that barring the circumstance an exception could be made. Front desk, lobby bar and valet were not helpful in any situation or to anyone in our party. Absolutely lack of professionalism and not what we paid for or expected from a luxury brand. Oh, I tried to call the manager but the room phone didn’t work.