- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked the most about this property was the customer service. Upon arrival we were greeted by Alaysha who was OUTSTANDING. When we left for dinner that night she captured our photos for the evening and made sure we had everything we needed. She made us feel like we were at home. Everytime we walked by the desk she made sure that we were well taken care of. When we walked to the elevators to head to our room, a young man who appeared to be getting off work told us to enjoy our stay and to let us know if we needed anything. Even though he was leaving, he made sure we knew that if we needed anything that they would be more than happy to accommodate us. Also, when I called downstairs in regards to a charge on my bill before I got off the phone the desk assistant asked me how was the cleanliness of my room. My room was cleaned by Sherika and it was very, very nice. I hated that we couldn't use the jacuzzi. I felt like it would have been perfect in the cold weather but it was okay.