- Disliked: Cleanliness, property conditions & facilities, room comfort
First, we checked into our hotel Friday evening and we were greeted by a friendly desk clerk but lacked a professional appearance. He greeted me with his shirt unbuttoned and t-shirt showing. He also had his cell phone out. Second, when we entered the room it appeared to be have been cleaned by your housekeeping staff, we dropped our belongings and headed out. When we returned to our room I noticed the room was not properly cleaned. The bathroom downstairs had hair on the floor, toilet, and bathtub. There were toe nail clippings on the floor in the bathroom also. In addition the bathtub had a black ring of dirt around the bottom of it. I was completely disgusted by this experience, but because when we returned it was late and I have two small children I sucked it up. In addition to this when we pulled the couch out to put our children to bed the couch had not been vacuumed and had crumbs and other small things under it and between the cushions. There were other things that needed some cleaning like the bathroom door had hand print marks and yellow stains, the light switches needed to be wiped off because they were smeared with dirt. It almost seemed like we were staying in a room after someone who had lived there for years and it hadn’t been properly cleaned after. With small children they put their hands in their mouth all the time so it is important to me that when we are traveling we are staying in hotels that are clean.