- Liked: Cleanliness, staff & service, property conditions & facilities
- Disliked: Amenities
When I chose this hotel it said there was a bar open every evening and a restaurant. I even called the hotel directly to make sure the bar and restaurant would be open during my stay..was told it would be. Was told the “restaurant is always open”. I booked this because I drove from FL to Ohio to spend xmas with my daughter and her fiance. We were going to stay at the hotel and eat xmas dinner/have drinks in the restaurant/bar. After checking in, I was told they decided not to open the bar or restaurant because not many people checked in to the hotel. What??? You cannot close things after advertising you have them. Nothing else was open so you guys officially ruined my xmas with my daughter. I was NOT happy. At least the hotel employees were nice and apologized. It didnt fix my xmas with my daughter though. We would have just stayed at her apt. Also, pool smelled like they dumped extra chlorine in instead of actually cleaning it. The pool sides and bottom were badly yellowed and dirty. Sides and bottom need scrubbing. The rest of the pool area was clean. Room was also clean except the bottom of toilet was dirty/dusty. The manager and employees were nice and they were exceptionally nice to my dog. My dog has traveled with me to 45 states so far. I picked this hotel for ability for us to eat dinner/drinks xmas/xmas eve and because it was pet friendly.