Best Price Guarantee

It took some haggling and arm-twisting, but we're confident that any hotel rate backed by our Best Price Guarantee is the lowest online. If you book a prepaid hotel rate that's backed by our Best Price Guarantee, and then find the same room, in the same hotel, for the same dates, at a lower price online within 24 hours, we'll refund the difference. Just e-mail guarantee@cheaptickets.com within 24 hours of your purchase with:

1. Booking confirmation number
2. Name
3. E-mail address of your CheapTickets account
4. Telephone number with area code
5. Hotel name
6. Dates of hotel stay
7. Room type
8. Check-in and check-out dates
9. Rate quoted
10. Complete Web address (URL) reflecting the lower rate you found online for the same dates and hotel room you purchased on CheapTickets.com.

Remember to make a printout or take a screen shot of the page with the lower rate, in case a customer service representative has questions. Expect a response to your claim within 24 hours. Please read the Best Price Guarantee terms and conditions below for full details.

Best Price Guarantee Terms and Conditions:

• The Best Price Guarantee is available to any customer who makes a qualifying prepaid hotel room purchase through the CheapTickets.com Web site. Qualifying hotels must feature the "Best Price Guarantee" label.
• If you find a lower rate for the same hotel, room type, and check-in and check-out dates on CheapTickets or any other Web site within 24 hours following your confirmed reservation on CheapTickets.com, CheapTickets will refund the difference.
• To submit a refund request, send an e-mail within 24 hours of your CheapTickets purchase to guarantee@cheaptickets.com containing the following information:
  • Booking confirmation number
  • Name
  • E-mail address of your CheapTickets account
  • Telephone number (including area code)
  • Hotel Name
  • Dates of hotel stay
  • Room type
  • Check-in and check-out dates
  • Rate quoted
  • Complete Web address (URL) reflecting the lower rate you found online for the same dates and hotel room type you purchased on CheapTickets.com

The CheapTickets Customer Experience Team will contact you via e-mail. If we are unable to replicate the lower rate, we will request additional information and documentation (such as a screen shot) from you in order to verify the lower online rate. Please keep a copy of all such documentation.

• Upon verification of the lower online rate, CheapTickets will refund the difference to the credit card you used to make the hotel purchase in approximately 7 - 10 business days.
• The Best Price Guarantee applies only to online rates available to the general public. It does not apply to membership or corporate rates or special discounted rates including, but not limited to, AARP, AAA, military, government, or convention rates.
• The Best Price Guarantee does not apply to hotel rooms purchased through or in combination with frequent stay, loyalty, points or other reward type programs, rooms purchased through coupon promotions, won through contests or sweepstakes or transferred or rooms purchased on Web sites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire and Priceline).
• The Best Price Guarantee applies to the rate for room nights only. Promotional packages, deals, or bundles that may include additional amenities such as parking, meals, or entertainment are not eligible.
• CheapTickets reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information
• CheapTickets will not be liable for the payment of any refunds under the Best Price Guarantee with respect to rates loaded in error by CheapTickets or the hotel or any printing, typographical, administrative or technological errors in any materials relating to the CheapTickets rate.
• These Best Price Guarantee Terms and Conditions include and incorporate by reference the standard CheapTickets Terms and Conditions and constitute the entire understanding between you and CheapTickets relating to your hotel purchase.
• Void where prohibited by law. CheapTickets reserves the right to modify or cancel the Best Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Best Price Guarantee Terms and Conditions on the CheapTickets.com Web site. Any cancellation will be effective upon removal of references to the Best Price Guarantee and the Best Price Guarantee Terms and Conditions from the CheapTickets.com Web site.