Provo Marriott Hotel & Conference Center

We had a room with two double beds instead of one king, which we did not like. They said they didn't have any kings available. We wonder if it's because we booked online and it may have been cheaper. We were not happy about this so didn't have the best experience. Make sure what tyoe of room you are guaranteed before booking!

The general staff are all very professional and welcoming. The room is well maintained and equipped, however the ac system may need an inspection due to warm air and smells released when the temperature was raised. We enjoyed the exercise and pool facilities also very much.

I don't remember what her name was, but the young lady who was at the front desk Aug 5, 2012 at about 530pm did an amazing job. We had just got done with a long road trip and she was extremely upbeat and helpful. Room was comfortable and clean. Will be back

The staff was very helpful, accomadating, professional, courteous and friendly. Everything was great!

Arrived at the hotel the evening of July 4th to open up our new sales office the following day. Being the hot and humid holiday, check in was pleasant, and went smoothly...that was about it. Room was a decent size with king bed and furnishings, but ALL ice makers on all 9 floors were out of order, AND no refridgerators in the rooms. Bathroom shower curtain was mildewy, and smelled to Zion heaven! When I reported to the front desk, nothing was done by the afternoon when I returned to the room, so i recoved the curtain myself, only to find everything gone when I returned to my room in the eveing. Apologies for the entire bathroom floor becoming another Salt Lake. I expected more from the city of happiness.

This is my 3rd Marriott brand stay this month, and our family typically spends dozens of nights a year at Marriott for vacation (not including my husband's frequent travel for business) and this is my far the most disrespectful and downright rude service by front desk staff as well as the General Manager and his staff, that we have ever experienced. We had a 3 night stay (for my son and a nieces sport event), which is common for our travel. Our room was noisy from the street activity, the beds were small and uncomfortable, but mostly, the lobby was filled with transients and others using the WiFi (which the hotel erroneously charged us $20 for even though none of us brought and/or used a computer, the issue was resolved but not without struggle and not with any apology). I would highly recommend the SpringHill Suites in Provo (we stayed for a weekend the first of March and last August for a 1/2 marathon). I guess we thought we'd get better service and quality at a "Marriott", oh well. Zero stars if possible.

The hotel experience was OK. Average..not the outstanding experience we have had at other Marriott hotels. Staff was courteous, friendly and attentive in the coffee shop, but otherwise..nothing outstanding.

We were in Utah for a fiftieth class reunion. This is our second year staying at the Marriott in Provo. Last year we had the same pricing and had two breakfasts that were included in with our reservations for each morning. This year we were told this did not include the breakfasts and that we should contact Orbitz on this. Our room was not taken care of as well as last year either.

It was a nice clean room and the staff was very friendly. The breakfast buffet that we purchased was amazing including an omelet bar

great family visit