Red Roof Inn San Antonio Ft. Sam Houston

The best part about my stay there was checking out and leaving the place behind. I called ahead to make sure there was a pool and that it was open. They said it was open year round. After we checked in we found the EMPTY pool. I was more disappointed in the fact that I was not given my 30% discount on two or more nights stay. The room was incredibly dirty and outdated. The pictures on the website must have been taken years ago. Now everything is run down, stained, and disgusting.

Although the staff were very nice and the location wasn't too bad I will not be staying at this hotel again. I had to have my key reprogram twice and it was very loud outside at night. The pool was completely drain and what they referred to as a playground was one slide on a small piece of grass. I am sorry (because the staff were excellent) that I would not be staying here again.

Pros: Comfortable beds, friendly staff, staff was helpful with problems, breakfast was good, clean room, quiet area, convenient highway access. Cons: Door key didn't always work right, coffee maker and alarm clock didn't work. Recommendation: Not a bad stay for the price if you are just sleeping and going.

We went to SeaWorld the river walk and haunted railroads

It was overpriced. Non caring front desk. Did not answer my calls. Phone jack was not working. No internet. Although they advertised they had it. I was still charged for a night but choose not to stay. Dont be fooled like i was..

This hotel was awful!! It was falling down and everything was dated, broken, or almost broken. They said "free wi-fi" and it didn't work. We got a better signal coming from the Roadway Inn next door. The bed was uncomfortable and the bathroom faucets were corroded. We almost left right away but figured it would be too much trouble to get a refund. We usually are satisfied with where we stay, but never ever again here!!

the hotel was ok but when we got there was no towels in room thet didnt clean the room right i asked for a room next to pool and they said they didnt have one but when i saw there was one empty next to the pool

It was nice room other than flies on the room and a little dirty.

THE HOTEL ADVERTISES AIRPORT SHUTTLE..THAT WAS THE ONLY REASON WHY I RESERVED THERE..WHEN I CALLED THEM FROM THE AIRPORT THEY SAID THEIR SHUTTLE STOPS OPERATING AT 7PM...I HAD TO GET A TAXI AND PAID $35. THE WIFI INTERNET DOES NOT WORK IN EVERY ROOM, ONLY IN ROOMS NEAR THE LOBY; HOTEL CARPET IS FILTHY....

I was disappointed when we walked in our room and found a huge roach in the bathroom. The next day was followed by a (male) receptionist that worked the night shift being rude. OH! Don't ask them to fix your pass card key at 12:00 am because they will say no. Even though we showed proof of ID and our personal belongings including our luggage with our name tag is in the room they still didn't cooperate with us. Also the ongoing noise that woke us up at 3:00 am with people arguing for almost an hour and management didn't do anything about it. This was not a peaceful 3 night stay. We had an unpleasant experience and all we know is we will never stay at a Red Roof Inn ever again.