Holiday Inn Resort GALVESTON-ON THE BEACH

When you book something online site unseen, you often wonder if the rooms are going to look anything like the web site...We were so happy and pleased with the outcome of the room, hotel, staff. All were above any expectations we had. Location is right across from the beach and a jetty if you want to fish. Food at the hotel was very good. Pool was very clean and they even had a movie screen set up by the pool for families who wanted to watch a movie. They have a bus or the green machine to take you places if you don't want to drive your car. Overall, this was the best trip we have ever had while staying in our home state of Texas. Pack the family up and go....

when we checked in for our mothers day getaway the staff was very helpful and greeted us as we all walked to the lobby and the front desk clerk mike upgraded my room to the excectivite suite with a ocean view it was free of charged i loved it and gave me a package of treats and informed me about what places to checked out while we were in galveston and then one of the staff zack help us with our bags to my room my mom and my little girl loved it as we both were relaxing i rate this place top choice #1

Great stay. We are definitely glad we picked this hotel.

How I love a Holiday Inn bed. I'm particular about my sleeping because I get so tired on a strange bed. Holiday Inn has the most comfortable beds.... with a variety of pillow choices. It always guarantees a great night's sleep. But this Holiday Inn was right across the street (Seawall Blvd) from the beach. We sat on our balcony and watched the surf crash in the morning while we drank fresh coffee from our coffee maker in the room. What a way to wake up!! The staff were considerate, kind, helpful in every way. We really loved this hotel and our stay there. The day of checkout we had a problem with one of our party who caused some damage in the room. We were mortified. After approaching the management to pay for any damage, the manager was utterly gracious, made the settlement so easy for us, and warmly invited us back. It was a vacation from h!eaven. We'll be back soon and can't wait

I was traveling alone for a business conference and they put me in a room where the door was outside and had to walk around a lot of corners. I was scared every time coming back and forth. I had to take a cold shower which did not get fixed until hours later. The wifi kept going out and I had to call several times for them to fix but I got tired of calling so I could not get any work done. I had to use my cellphone to call to the desk because the room phone did not work. The room was very musty. At checkout I told them my experience was horrible but the manager had excuses and offered me breakfast at noon on the day I was checking out. Why didn't they offer it when I had to keep calling to get everything fixed? She offered a coupon but I still haven't seen it a month later which she said would come in the mail. Poorly run hotel and worst hotel ever. Never coming back.

We were given an upgrade, top floor and ocean view

Our expectations were very much exceeded by this hotel. Our one "quirk" was that the rooms open out doors and the hallways were slippery due to rain. Once the door to our room opened and we were inside, the cares of the world slipped away. Wonderful beds, great room, very quiet, beautiful view!

The hotel staff was very nice and friendly. The hotel room was clean. And we were aloud to leave our car there while we was on our cruise ship for free. Witch saved me $70.00 bucks. And made the cost of the hotel room much more bearable. But don't eat at the hotel restaurant it's to expensive.

Let me start off by saying that I was not impressed. For the price of the room and no continental breakfast, it was too expensive. The room itself was nice, clean, and somewhat quiet. We had some unfortunate things happen during our stay. We requested a crib when making the reservation, even called ahead, still never got a crib...thank goodness we came prepared. The bathroom sink did not drain water, we called down to the front desk to let them know and no one showed up to fix it during our stay. The air conditioning unit in the room above our room leaked water from the ceiling during the night and got all of our clean clothes wet and our luggage. I would recommend walking down the road to the local IHOP for breakfast, we tried the breakfast in the restaurant there in the hotel and it was horrible, the food was extremely expensive and not worth the price.

Everything was perfect, had a wonderful time, and the folks were so friendly.