Sterling Hotel

When i arrive to the hotel they doesn't have my reservation and when finally give me my room the room have problems with the AC and the lights

The lobby appears very nice, however the rest of the hotel is a dump...old worn out beds, 19" old tv.... Dirty carpets and generally in rundown condition.....

Awful! The elevator was down so I got to carry my luggage up 6 flights of stairs. The cable was out and they didn't fix it. I called twice once before maintenance went home and once after they went home. The night clerk was rude and offered no solution. The whole hotel wreaked of smoke! The parking garage was not lit and it was scary at night to get out in the dark and walk back to my room.

We had to change rooms 3 times. The first "Non-Smoking" room reaked, the second was unusable, the third, was okay. The AC didn't work but they sent someone up to fix it quickly. Since we changed rooms, our room wasn't on the maids list of rooms to clean, good thing we caught her in the hall and asked for additional towels. The staff bent over backwards to make the experiance as pleasent as possible, the hotel itself is just too old, but it does have a ballroom which was the reason we were ther in the first place. We'll return to use the ballroom, but we'll sleep somewhere else.

Had 5 rooms for 2 nights in January - all adults attending family party. Some pp from San Antonio & some from Chicago. Lobby is very pretty; unfortunately this only emphasizes the disappointing features of the rooms. Definite 2-star: small tv, no fridge, non-functioning alarm, broken snack machine. Rooms relatively clean (alarm clock was sticky; headboard had fingerprints; some beds appeared to be slept on (linens may not have been changed - its a girl thing: when you make enough beds, you just know); one room appeared not to be cleaned at all (bathroom was visibly dirty). Furnishings worn (some chips & minor breakage) but bedspreads fairly new. No nearby (walking distance) store for late night snacking or emergency needs. Did not try their restaurant. 15-20 minutes from DFW airport but no shuttle. However, staff was friendly & nice and responsive to complaints.

Attend my daughters graduation from college Need to give face lift to hotel rooms, furniture, beds, and TV

It was a nice hotel the front desk helped later in the night but they did not call me when my driver was there so made me late for my reservations.

The shower head fell off,the blanket had cigarette holes in it,the chair in our room had the arm broken off,the carpet was filthy and the flapper in the toilrt was not working properly. Other than the fact that we didn't have washcothes either our stay was non-eventful. Good thing we onky stayed 1 night.

This hotel is horrible. Horrible Bed Horrible Bathroom Unorganized staff bathroom sink stunk of sewer beds were horrible.

The room had stains in carpet and furniture.the a/c unit was manualy wired and secured with electrical tape still leaving wires exposed.the bathroom had mold and mildew in shower area.